Patient Registrar III Kaseman Behavioral Medicine

Presbyterian is seeking a Patient Registrar III - Kaseman Behavioral Healththatacts as the experience ambassador and directs the exceptional experience for patients families and visitors in Presbyterian Medical Group Clinics. The ambassador assists mentors and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance copayments residual balances self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration wayfinding and concierge customer service. The ambassador responds to all walk in inquiries; ; form or prescription pick-up information regarding scope of practice acquiring a PCP at the location scheduling inquiries release of information HIM requests and message management as examples.

Type of Opportunity: Full Time
FTE: 1.000000
Exempt: No
Work Schedule: Days

Ideal Candidate:

Two (2) years experience in Healthcare or customer service field with significant customer service experience in scheduling and registration.

Qualifications

• High school or equivalent
• Two (2) years experience in Healthcare or customer service field with significant customer service experience.
• Must be able to demonstrate competency in scheduling and registration.
• Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.

Abilities:

• Requires general knowledge of the customer encounter process which may include scheduling registration contract requirements financial guidelines coordination of services and billing process in terms of what and how work is to be done as well as why it is done.

Professional Requirements:

• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed.

Encounter Components:

• Performs the patient registration process.
• Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration.
• Investigate insurance eligibility via electronic tools.

Financial Accountabilities:

• Collects identified patient financial obligation amounts including residual balance if applicable
• Refers as appropriate to onsite Financial Advocate or for uninsured to the Financial Advocacy Center
• Follows PMG cash handling policies and balances daily

Message Management:

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.

Medical Record Components:

• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
• Communicate effectively document and follow pre-determined workflows.
• Items may include: Prescriptions Handicap Placards Disability Forms

C.A.R.E.S Behaviors:

• Demonstrates CARES behaviors of Collaborate be Accountable Respect Engage and Serve to all whom you encounter.
• Look for ways to improve efficiency communication and customer service
• Communicate effectively to patients peers and site leadership.

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program including free access to our on-site and community-based gyms nutrition coaching and classes wellness challenges and more!

Learn more about our employee benefits:

Why work at Presbyterian

As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans. For our employees we offer a robust wellness program including free access to our on-site and community-based gyms nutrition coaching and classes wellness challenges and more.

Presbyterians story is really the story of the remarkable people who choose to work here. The hard work of our physicians nurses employees board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients members and the communities we serve. We are a locally owned not-for-profit healthcare system of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees - including more than 1600 providers and nearly 4700 nurses.

Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterians Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis Espanola Ruidoso Santa Fe Socorro and Tucumcari. Our regional facilities are home to more than 1600 clinical and non-clinical employees who help make Presbyterian the states largest private employer with nearly 14000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care our regional employees are proud to provide close-to-home care for their communities.

We are part of New Mexicos history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico continues to grow steadily in population and features a low cost-of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains forests canyons and lakes to caverns hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path challenge your body in the elements or open yourself up to the expansive sky. From hiking golfing and biking to skiing snowboarding and boating its all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.