Front Desk Coordinator

The Bowery Mission is a Christian faith-based organization committed since the 1870s to serving people experiencing homelessness hunger and poverty. The Bowery Mission meets essential needs and creates transformative communities with men women children and families in New York so that we can together overcome homelessness and poverty and flourish.

As a key member of the Tribeca or Bowery Campus team the Front Desk Coordinator (FDC) serves as a first point of contact and resource of support for the guests clients staff volunteers vendors and all other visitors. The FDC works to create and maintain a welcoming hospitable and peaceful environment that affirms compassionate care and individual dignity while supporting an exceptional standard of professionalism teamwork safety and organization. The FDC operates efficiently in a fast-paced multi-faceted environment and works across systems to enhance customer service and the functionality of the campus as a whole. The FDC welcomes and orients individuals to the campus receives and properly directs phone calls emails mail deliveries and donations provides administrative support to the campus departments and as needed supports crisis intervention.

Specific responsibilities include but are not limited to:

• Grant or deny building access as per protocol.
• Properly direct guests/clients volunteers staff vendors and all other visitors. Respond to inquiries regarding TBMs services provide resource information and address minor complaints.
• Register all visitors into the appropriate record/logbook and direct them as needed to the appropriate staff. Ensure all volunteers are registered for scheduled activities.
• Document and communicate messages. Receive incoming and outgoing mail packages and donations/in-kind gifts.
• Direct fire safety/law enforcement/EMT personnel attorneys government entities and media according to TBM policy and immediately notify the appropriate staff.
• Provide administrative support across departments to support efficient campus operations.
• Ensure all messages deliveries mail and donations/in-kind gifts are routed to the appropriate department/team member.
• Meet all internal and external recordkeeping requirements and standards. Uphold a high standard of data integrity.

Schedule: Monday-Friday: 8:00am-4:30pm

Requirements:

• Embraces the organizations Statement of Faith.
• 2 years in customer service administrative assistant or receptionist roles with support provided to supervisors/specialists.
• Batchelors degree or equivalent work and education.
• Administrative skills.
• Proficient in Office technology.
• Confidentiality standards.

Preferred:

• Certified inMental Health First Aid.
• Certified in Non-violent Crisis Intervention.
• Motivational Interviewing.
• First Aid/CPR F-80 and/or F-02 fire safety certification.
• Naloxone Administration.
  

Salary: $24.04 per hour

Due to the number of applications we receive we are only able to respond to qualified candidates who are selected for interviews. We sincerely appreciate all candidates for their interest in The Bowery Mission.

Required Experience:

Junior IC