Client Enablement and Technical Documentation Writer

About Us

Abacus Insights is changing the way healthcare works for you. Were on a mission to unlock the power of data so health plans can enable the right care at the right timemaking life better for millions of people. No more data silos no more inefficiencies. Just smarter care lower costs and better experiences.

Backed by $100M from top VCs were tackling big challenges in an industry thats ready for change. And while GenAI is still new for many weve already mastered turning complex healthcare data into clear actionable insights. Thats our superpowerand its why were leading the way.

Abacus innovation starts with people. Were bold curious and collaborativebecause the best ideas come from working together. Ready to make an impact Join us and lets build the future together.

About the Role:

We are seeking a highly motivated and experiencedClient Enablement and Technical Documentation Writer to mature the development and execution of technical and client enablement documentation for our industry-leading this position you will help mature Abacus internal and external documentation and client enablement processes and deliver easy to consume accessible and timely documentation. The ideal candidate will have hands-on experience applying modern software product documentation best practices and demonstrate passion for the craft of technical writing. The candidate must demonstrate ability to articulate complex technical concepts through clear accurate and comprehensive documentation artifacts.

Experience writing for target audiences in the US Healthcare Payer Healthcare Technology and/or Healthcare Interoperability market segments is required. This role will work in close partnership with Technical Documentation and Enablement Peers Product Management Development Sales and Client Success stakeholders to ensure that Abacus documentation keeps up with the growing maturity of its solutions and effectively communicates the value of latest features and services.

Job Responsibilities:

• Mature the development and implementation of Abacus client enablement strategy to make product documentation a key support resource for internal and external clients.
• Drive efficiencies in the client enablement process that ensures timely delivery of documentation artifacts by a well-known process with minimal distractions to other teams.
• Create and maintain effective product documentation backlog that takes into consideration stakeholder tactical needs while staying aligned with the product delivery.
• Develop accurate and easy-to-understand product documentation for technical product topics in a manner that is accessible to clients of varying roles and skill levels.
• Produce a range of client enablement assets including Product Overviews Implementation Guides API Guides Knowledge Base Articles Troubleshooting and FAQs and Release Notes.
• Mature semantic standards and guidelines as a documentation SME enhancing/creating templates and guidelines that ensure delivery of consistent documentation and enablement artifacts.
• Partner with Product Management and Marketing to identify and develop the necessary documentation and assets to support and promote business growth.
• Measure monitor and analyze documentation effectiveness actively engage with key stakeholders to identify areas for improvement in our client enablement and training.

What We Are Looking For:

• 5 years of technical writing experience for technology and/or software products in the US Healthcare IT industry
• Advanced proficiency in Microsoft Word including use of templates styles cross-referencing table of contents mail merge and document automation for scalable technical documentation.
• Strong understanding of the Document Development Life Cycle (DDLC) including planning content design authoring review publishing and maintenance phases across regulated healthcare environments.
• Excellent written and communication skills with a proven record of making complex technical concepts accessible to a non-technical audience
• Demonstrated history of maturing technical documentation and enablement processes
• Proactive get-it-done attitude with the ability to thrive in a fast-paced maturing startup environment
• Knowledge of foundational software development and data management concepts such as communication protocols APIs and databases and experience with popular public cloud services
• Work experience with Agile and Scrum methodologies and popular configuration management and document organization software such as Jira Confluence and Productboard
• Work experience with commercial authoring tools such as MadCap Flare and Paligo
• Bachelors Degree in English Communication Information Technology or equivalent

Nice To Have:

• 3 years in senior or lead Technical Writing role
• Understanding of the US healthcare Payer industry terminology and related workflows.
• Knowledge of US healthcare payer business programs (e.g. Quality Risk Adjustment Value-Based Care etc.)
• Proficiency in prompt engineering to optimize AI-assisted authoring and review workflows using tools such as Copilot.
• Knowledge of Data Management (Data Governance Data Quality Lineage etc.)
• Knowledge of Data Management technologies (Airbyte Databricks Snowflake etc.)
• Experience creating and curating end-user training material and assets

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive better healthcare outcomes Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas thoughts experiences and perspectives. Therefore we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive cultureone that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If theres anything we can do to support thatbig or smallplease let us know.