L&D Operations Manager

Humanitarian Academy for Development (HAD) is actively recruiting for the position of L&DOperations Manager to be based from its office in Birmingham UK. Serving the Humanitarian and International Development Sector and its parent Islamic Relief Worldwide - it collects coordinates and delivers compelling HAD in action content and messaging around the globe to promote the training research and talent development services HAD offers to retain existing customers and attract new customers. The Division leverages digital platforms public relations events and the media all in line with HADs vision mission and strategy. It is envisioned to be a hub where humanitarian and development theories and practice are studied examined and developed.

Job Purpose:

• Lead and oversee the operational delivery of all learning and training activities across IRW through HAD ensuring high-quality values-driven learning experiences that meet organisational and sectoral needs.
• Take full responsibility for the management and development of HADs digital learning offer ensuring the transformation of traditional training into engaging scalable and high-impact e-learning experiences.
• Enhance the visibility accessibility and impact of HADs learning programmes through effective communication marketing and learner engagement strategies.
• Work with IRW stakeholders to develop and deliver initiatives that strengthen management leadership and technical capabilities aligned with organisational culture and values.

The successful candidate must have or be:

• Extensive experience in coordinating or managing training delivery and operations within a large multi-site organisation.
• Proven record of managing learning systems logistics and administration to a high standard.
• Experience in implementing and monitoring quality assurance processes for training programmes.
• Demonstrated ability to engage learners through communication marketing or learner engagement strategies.
• Experience of managing budgets contracts and supplier relationships related to training delivery.
• Experience in managing and developing teams across different geographical locations.
• Strong operational planning project management and organisational skills.
• Excellent written and verbal communication abilities with experience in marketing or promoting learning initiatives.
• Proficiency in Learning Management Systems (LMS) and e-learning platforms.
• Strong analytical and reporting skills; able to measure and communicate impact.
• Demonstrated understanding of adult learning principles and blended learning design.
• Collaborative leadership style with the ability to work effectively across cultures and disciplines.

For more information please click on the Documents tab above to view the full Job Description

Islamic Relief promotes equality and meritocracy and seeks individuals who are sympathetic to the IR values of;SincerityExcellence CompassionSocial Justice andCustodianship together with our policy standards on Anti-Bribery Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career we will be glad to hear from you.

For more information on the excellent company benefits we offer our employees please visit:

What we offer UK colleagues - Islamic Relief Worldwide

Please Note: Interviews are expected to take place in mid-late December 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

For UK based roles we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment exploitation and abuse lack of integrity and financial misconduct; and committed to promoting the welfare of children young people adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme we will request information from job applicants previous employers about any findings of sexual exploitation sexual abuse and/or sexual harassment during employment or incidents under investigation when the applicant left employment.

By submitting an application the job applicant confirms their understanding of these recruitment procedures.

HAD is an equal opportunities employer

Islamic Relief is a faith-inspired humanitarian aid and development agency working to save and transform the lives of some of the worlds most vulnerable people. We work in over 45 countries assist people of all faiths and none according to need and do not discriminate in any way. Our proximity means we can often respond swiftly to emergencies and work in areas that other organisations cannot access.

We are the only UK-based Muslim faith-inspired charity to have been certified against the Core Humanitarian Standard on Quality and Accountability (CHS) which is designed to ensure that charities best meet the needs of the communities they serve.

Islamic Relief is a member of the Disasters Emergency Committee (DEC) we have Consultative Status with the UN Economic and Social Council and we are a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.