Regional Advisor- South Asia

Role: Regional Advisor- South Asia

Location: India (preferably Delhi Mumbai or Bangalore)

Job type: Full time Permanent
Working arrangement: Hybrid

Note-This position offers a hybrid work model allowing flexibility between working from home and our office.

Typically employees are expected to work 2 days in the office per week.

Why QS

At QS we believe that work should empower you. Thats why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do we collaborate respect and support each other.

Its our mission to empower motivated people around the world to fulfil their potential through higher education ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences we learn from one another and achieve more together driving progress across the sector.

At QS youll be responsible for implementing real change in the international higher education landscape. Youll take on meaningful challenges that see a positive impact across the business and the wider sector.

Were confident youll feel right at home here. QS was named as one of Newsweeks Top 100 Most Loved Workplaces in the UK (October 2023) recognising the respect trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally its official: QS is a place where everyone can thrive.

The Role:

The Regional Advisor cum Regional Coordinator South Asia will be responsible for supporting recruitment growth across India and neighboring markets by providing timely and accurate information to agents prospective students and internal teams. This role involves managing inbound queries ensuring smooth communication between stakeholders and assisting in the coordination of regional marketing recruitment and administrative activities.

About London South Bank University (LSBU):

London South Bank University (LSBU) is a leading UK public university located in the heart of London known for its career-focused education and strong industry connections. With students from over 170 countries LSBU prides itself on its inclusive community practical learning approach and commitment to student success.

To strengthen our presence and engagement in South Asia LSBU seeks a motivated and well-organised Regional Advisor cum Regional Coordinator who will support student recruitment activities manage agent and student communication and coordinate key regional operations.

Role responsibilities:

Agent and Student Communication

• Serve as the first point of contact for all agent and student enquiries from South Asia.
• Respond to queries promptly and professionally via email phone or virtual platforms.
• Provide accurate and updated information on courses entry requirements scholarships visa processes and application procedures.
• Maintain a high level of customer service ensuring a positive and efficient experience for all stakeholders.
• Log all communications and outcomes accurately in the CRM system

Recruitment Support and Conversion

• Support the regional team in achieving recruitment and conversion targets.
• Assist agents and applicants in understanding the admissions process and next steps after application submission.
• Coordinate offer-holder communications pre-departure sessions and webinars.
• Follow up with agents and students to ensure timely document submission and deposit payments.
• Share feedback and trends from applicants and agents with the wider recruitment team to enhance service delivery

Regional Coordination and Administrative Support

• Coordinate and schedule regional activities such as university visits training sessions and events.
• Support logistics and communication for academic or central LSBU staff visiting the region.
• Assist in maintaining up-to-date records reports and dashboards to track regional progress.
• Prepare periodic updates on application volumes offer rates and visa outcomes.
• Work closely with the Head of Recruitment South Asia to ensure smooth regional operations

Market Engagement and Brand Awareness

• Provide agents and applicants with updated marketing materials and course information.
• Support the promotion of LSBUs events scholarships and campaigns through approved channels.
• Participate in limited in-person events or training sessions (up to 20% travel within the region).
• Help identify outreach opportunities in Tier 2 and Tier 3 cities for future engagement

Reporting and System Management

• Maintain accurate data in the CRM system ensuring all interactions are properly recorded.
• Generate regular reports on enquiry handling response time and agent activity.
• Support data accuracy and contribute to the regional performance analysis

Key Performance Indicators (KPIs)

• Timely and accurate handling of agent and student queries.
• High satisfaction and engagement scores from agents and applicants.
• Growth in conversion rate from enquiry to enrolment.
• Data accuracy and reporting compliance.
• Smooth coordination of regional activities and visits.

Key skills and experience:

Essential Requirements

• Educated to a first-degree level or equivalent professional experience particularly in the higher education sector.
• Strong proficiency in English with advanced communication skills (spoken and written).
• Understanding of international student recruitment and engagement practices.
• Familiarity with working alongside educational agencies in India and the South Asia region.
• Strong interpersonal and communication skills to engage effectively with diverse internal and external stakeholders.
• An awareness of issues in marketing educational services in an international context.
• Sensitive to intellectual property and data protection

Highly Desirable Criteria

• Postgraduate or international higher education study experience
• Experience representing UK or international universities
• Familiarity with UKVI and the UK higher education system
• Experience of effectively using CRM and data management tools virtual engagement platforms and productivity tools.
• Advanced knowledge of Excel and Microsoft office.
• Experience handling student applications or coordinating regional operations

Personal Attributes

• Demonstrates a responsive and reliable approach with a strong commitment to supporting students and their success.
• Strong interpersonal and problem-solving skills with the ability to engage respectfully and effectively with diverse individuals and partners.
• Collaborative team member who can also take ownership of tasks and work independently when needed.
• Proactive adaptable and able to navigate changing or fast-moving environments with support where required.
• Committed to delivering equitable high-quality service and positive experiences to all stakeholders.

So who are we and what do we do

QS is the world leader in higher education services analytics insights and intelligence. From consultancy to student mobility academic partnerships to branding solutions our services power both institutional and individual success.

Were behind the worlds most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions shaping decisions and guiding futures.

Since launching in 1990 our impact and influence have only grown. Today we work with more than 2000 of the worlds leading higher education institutions over 12000 employers and governments seeking change and socioeconomic development through higher education.

Join QS and youll join an 800-strong community of problem-solvers creators collaborators and change-makers based in 40 countries and 11international offices including Australia Malaysia India Romania Singapore France Germany the USA and our headquarters in London.

With every talented new hire business acquisition and bold initiative were strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave increasing to 23 days after 5 years service 8 days casual leave

• 14 days holiday for the year 2025
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture

But thats not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App the #1 app for sleep meditation and relaxation
• A focus on welfare which is led by our global wellness team with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs including a peer-to-peer recognition platform quarterly and annual QS Applaud Awards Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what youve heard Great apply now!

As a candidate we know the application and interview process can be daunting and so its important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another be stronger together and enable our business to thrive.

Please keep an eye on your spam / junk email folder for correspondence from BambooHR

Required Experience:

Senior IC