Director, Business Systems

You are a Director of Business Systems.

You bring the ability tooperateat both altitude and depth. You see patterns across processes platforms and people translating that insight into a clear data-driven systems strategy. When needed you dive into technical details tovalidateassumptions resolve issues and shape effective solutions. You challenge the status quo push for automation and build the operational backbone that supportsour growth.

The purpose of this role is to lead the design and application of technology solutions that strengthen business processes improve efficiency and enable scalable our Director of Business Systems you will guide the vision strategy and performance of the technologies that power our operations architecting the next generation of our application ecosystem while ensuring day-to-day service delivery across core platforms runs smoothly.

This is a high-impact role with broad visibility influencing how our systems evolve how teams work and how technology and data create leverage across the business.

What are your responsibilities

Systems Strategy

You will serve as the architect and operator of the platforms applications and automations that power our business processes. You will partner with business leaders to translate workflows and priorities into a detailed roadmap and design solutions that integrate systems organize data automate processes andleverageemerging tools like AI. You will help define the guardrails and governance that keep our environmentsecureand scalable.

• Lead creation and management of the multi-year systems strategy and roadmap
• Partner with business units to translate priorities into scalable technology solutions
• Architect a connected ecosystem across ERP HRIS CRM PM Microsoft365andSharePoint
• Identify opportunities for automation that improve efficiency and provide real-time visibility
• Establish data security and governance standards that ensure integrity and compliance
• Ensure systems and data design align tightly with business processes and outcomes

Solution Delivery

You will lead the end-to-end delivery of solutions that improve how teams work. This includes implementations integrations workflow automation AI-driven enhancements and the change managementrequiredfor successful operational efficiency byeliminatingmanual effort and ensuringnew solutionslandeffectively across the business.

• Lead solution design implementation and rollout
• Deliver integrations automations and cross-platform workflows
• Scale the use of Microsoft 365 SharePoint and Power Platform empowering teams to build responsibly
• Drive communication training and change management to ensure solutions are embraced and effective
• Manage vendors contracts and licensing across enterprise and emerging tools
• Measure impact and ensure solutions deliver meaningful business outcomes

Platform Operations

You will manage and oversee the day-to-day service delivery of our core platforms ensuring they are reliable secure and continuously improving. You will oversee and when necessary personallyhandleeverything from user provisioning and access control to issue resolutiontroubleshooting performance SLAs and system optimization. This includes ERP HRIS project management systems Microsoft 365 collaboration tools and the responsible use of automation and AI.

• Own daily service delivery and operations across all core business platforms
• Maintain system performance uptime SLAs access controls security and overall compliance
• Manage user provisioning permissions and lifecycle administration
• Lead troubleshooting incident response and root-cause analysis
• Drive continuous improvement to elevate reliability speed and user experience
• Support responsible adoption and oversight of automation and AI tools

What type of person should I be

• 5 to 10 years of experience leading enterprise applications digital transformation or systems architecture initiatives
• Expertiseconfiguring integrating and optimizing business systems across key functions
• Strong fluency in Microsoft 365 SharePoint and Power Platform
• Proven experienceestablishinggovernance frameworks data standards permission models and scalable systemarchitectures
• Demonstrated success leading implementations and change management initiatives
• Strategic mindsetand visionthat connects technology decisions to financial operational and user-experience outcomes
• Executive presence with the ability to influence stakeholders challenge assumptions and drive alignment across teams

Bonus Points For

• Experience scaling systems in a high-growth or professional services environment
• Hands-on knowledge of platforms like NetSuiteKantata UKG SAP Concur or HubSpot
• Familiarity with iPaaS tools
• Exposure to AI advanced analytics BI or data warehouse initiatives

We are ChangeMakers

ChangeMakers is a leading independent agency specializing in building purpose-driven brands and strategies that make a meaningful impact. With deep roots in brand strategy creative marketing communications and Indigenous engagement our team works across Canada and beyond to help organizations grow and thrive in meaningful ways.

An equitable employer

ChangeMakers is committed to advancing equity diversity and inclusion in all its formsa commitment that enriches our company culture the ideas we generate and the quality of service we provide our clients. We strongly encourage applications from Indigenous communities racialized communities women persons with disabilities LGBTQ2S people and other historically marginalized groups.

If you require accommodation during the recruitment process we will work with you to meet your needs in accordance with human rights and accessibility legislation.

At ChangeMakers we understand that the ideal candidate may not meet every single requirement listed above. If you have relevant experience and a strong interest in the role we encourage you to submit your application. We welcome creative thinkers and people who bring diverse lived experiences to our team.

Required Experience:

Director