With offices across the country A&A services a diverse portfolio of facilities including laboratory and regulated environments commercial office buildings schools hospitals government facilities industrial buildings and many more. Founded in 1973 A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First.
The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.
Con oficinas en todo el país A&A brinda servicios a una cartera diversa de instalaciones que incluyen laboratorios y entornos regulados edificios de oficinas comerciales escuelas hospitales instalaciones gubernamentales edificios industriales y muchos más. Fundada en 1973 A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios respaldando nuestro compromiso de poner siempre a las personas primero.
El objetivo del puesto es proporcionar día a día un excelente servicio de limpieza y mantenimiento a nuestros clientes.
This role will encompass the following responsibilities:
Serves as frontline customer service to receive solve and/or escalate customer inquiries and issues.
Support Operations team by taking preventive action to mitigate company damages
Identify corrective action and programs to remedy constant trends which result in organizational losses and problems.
Conduct customer service surveys.
Forward customer complaints to proper Directors and/or Operations Managers.
Follow up on customer complaints/request status with clients Directors Managers or Supervisors.
Update and maintain MSDS (Material Safety Data Sheets).
Maintain and follow up on all Radios Equipment and transportation repairs.
When needed will assist Operations Manager with e-mails follow-ups and letters.
Assist with other duties and projects as assigned.
Experience Preferred:
Two to three years experience in customer service medical facilities
Computer literate: Microsoft word excel Windows
Physical Requirements:
75% Walking and 25% Sitting.
Lifting up to 50 pounds
Required education:
High school or equivalent
Benefits: Paid Sick Days Paid Holidays
This is a Full-Time position2nd Shift Monday to Friday 6pm to 12 am.
Required Experience:
Manager
A&A offers top facility solutions, tailored for each facility’s unique needs. 50 years of experience. Contact us to get started!