Real Time Analyst

Real time Analyst (105 Workforce Management)

• Based at Piki Ki Te Ao Great South Road Otahuhu Auckland
• Salary starting between $80295 - $83973
• Permanent Full Time
• Job Reference ID

E tῡ ki te kei o te waka kia pakia koe e ngā ngaru o te wā.

Mō te tūnga About the role

As a Real Time Analyst you will be responsible for analysing and optimising the NZ Police 105 workforce to ensure efficient and effective response to our operational demand as it arises. You will use data analysis statistical modelling and predictive analytics to assess workforce needs and adjust accordingly for our 105 centres. You will provide regular purposeful reports to guide future decision making. You will also work closely with the 105 Managers to identify and address workforce-related issue and ensure compliance with legislative requirements.

If you thrive in a dynamic supportive environment you will love this team. This role could be likened to being an Air Traffic Controller except with people replacing planes. Most days are different and rewarding. Our team encourages emerging spreadsheet superstars or those who are keen to have a play with tools to achieve process improvement.

Within your role you will:

• Provide support to 105 Comms including providing expert advice and guidance with targeted reporting.
• Be a crucial and amiable link between the 105 centres and 105 Workforce Management Team
• Maintain ownership of time critical tasks
• Build relationships with 105 Comms Centres nationally.
• Contribute to continuous improvement initiatives.

Key Accountabilities:

• Manage call queues in real time in an operational call centre environment.
• Record daily abstractions and create real time analysis of call volumes and service delivery of our core business.
• Analyse workforce data to identify trends patterns and opportunities for improvement in 105 communication centres.
• Work with ICT and other partners to resolve issues and bring knowledge and expertise to future IVR builds within the 105 communications centres.

• Liaise with Communication Centre Team Leaders Emergency group Daily Planners WFM Teams including 105 WFM to ensure we are delivering the best possible outcomes for our business and our people.
• Provide insightful reporting on workforce performance metrics including staffing levels productivity and cost-effectiveness to better inform future decision-making.
• Recommend and implement process improvements that enhance 105 workforce efficiency and effectiveness.
• General duties daily will be to record sick leave assist with short notice leave advice and always ensure adequate coverage of the communications floor.

He aha taau e kawe mai What youll bring

Whilst we are looking for skills knowledge and experience relevant to the role we also place high importance on your state of mind the alignment of your values with ours your ability to contribute to and build high performing teams and the way that you lead yourself or others.

We are looking for someone who can:

• Provide Excel-based skills with an understanding of call centre operations and data.

• Multi-task work well under pressure and complete all work with accuracy.
• Work in a fast-paced environment and often require instant actions to counter immediate demands.
• Communicate effectively and work closely with floor supervisors through constructive engagement.
• Work shifts if required. This would not include any graveyard shifts.
• Recognise the value of different perspectives treat everyone with the respect they deserve. You strive to seek the understanding of and consider the experience of those you partner with.

Whakaritenga motuhake Special requirements

• Experience in workforce analysis preferably in the emergency services or 24/7 environment.
• Strong analytical and problem-solving skills including proficiency in statistical modelling data analysis and predictive analytics.
• Excellent communication skills including the ability to present complex data in a clear and concise manner.
• Familiarity with scheduling and workforce management tools and software. Experience with Alvaria Workforce (formerly known as Aspect Workforce Management) would be an advantage.
• Knowledge of labour laws and regulations related to workforce management.

This role isIndividual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

tātou About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals communities businesses and other public sector agencies towards the vision of making New Zealand the safest country. Police is the governments largest front-line response agency with around 15000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei Apply now

If this position sounds like you click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire pre-employment checks will be undertaken which include reference drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process please copy and paste this URL: applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau Salary

This position is covered by a collective agreement and salary will commence between $80295 and $83973 dependent on skills and experience relevant to the role.

If you are an internal applicant you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Monday December 8th. Applications may be reviewed prior to the close date as well as contact made with candidates.

Interviews are tentatively scheduled for late January 2026.

If you have any questions about this vacancy please contact @