Fleet Control Manager

Req ID: 496993

Location: Romford

Appointment Basis: Permanent

Apply by: 26th November

Salary Benefits: CIRCA 71000

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Your future role

As Fleet Control Manager you will be responsible for leading and coordinating in-service support technicians to ensure the safe reliable and efficient operation of our rolling stock. Your role will focus on managing day-to-day technical support overseeing fault resolution and ensuring timely corrective actions to minimize downtime. You will allocate resources effectively monitor service quality and act as the primary point of contact for operational issues ensuring high standards of fleet performance and customer satisfaction.

Well look to you for:

• Lead and direct the Fleet Control Teams ensuring continuous improvement and delivery of Alstom fleets to the agreed train service provision contract.
• Coach and mentor In Service Support Technicians and Technical Fleet Engineers to ensure critical decision making follows a logical path reducing or eliminating where possible service risk.
• Customer and stakeholder management with TOCs and with TFL supporting network change with reference to production planning.
• Responsible for Alstoms Romford control centre team ensuring real time customer support and all preventative and corrective maintenance is efficiently managed.
• Develop standardised ways of working within the control centres ensuring delivery of the required targets.
• Interface with relevant customers ensuring delivery of their requirements without impacting on Alstoms contractual Maintenance responsibilities.
• Promote continuous improvement ways of working within the fleet teams ensuring robust processes are in place.
• Identify and manage risk across the service including those risks which arise from the activities which are the responsibility of our industry partners.
• Ensure fleet control teams Utilise existing business tools to determine the appropriate corrective actions following an event.
• Work closely with Customers and internal support functions to develop fleet enhancements to improve fleet performance and maintainability.
• Support (through train provision) to the on-going reliability programme.
• Manage customer affecting failures through effective communication (Traincrew TcPs and TcCs etc.) in order to minimise any potential impact.
• Lead the daily weekly & monthly SQDC and visual management processes within the operational control centres. Presenting Key deliverables and KPIs to the internal Alstom control and the Customers Fleet Management Teams.

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Practical experience and a sound knowledge of mechanical electrical and electronic engineering aspects of modern Electric and Diesel Multiple Units.
• Management experience in a Fleet Control environment.
• Experience and expertise of Train Maintenance planning.
• Good verbal and written communication skills.
• IT skills competent user of Personal Computer including RailSys MS office packages e-mail and intranet.
• Self-motivated with a desire to learn
• Able to work independently
• A strong team player with effective interpersonal skills.

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career.

Youll also:

• Enjoy stability challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race colour religion gender sexual orientation gender identity age national origin disability status or any other characteristic protected by local law.

As a Disability Confident employer we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.