Overview
Office Prides mission is simple: Honor and glorify God by positively impacting people and workplaces.
Office Pride Commercial Cleaning Services of Richmond-Sandston offers entry-level to managerial positions. Our team has been consistently serving Richmond and the surrounding areas for over 10 years and are part of the essential work force. We serve customers from the following locations - New Kent County Chesterfield Midlothian and the Greater Richmond Area.
Job Skills / Requirements
Area Manager
Position Summary
This Area Manager position owns delivering commercial cleaning services for all of our clients. We currently have 40 clients and are growing. The Area Manager is responsible for all aspects of customer satisfaction troubleshooting employee management and labor and supply budget. Expected hours would average 50 plus hours per week. Availability is key since training and troubleshooting could happen before or after the normal hours.
1. Customer Satisfaction and Service Excellence
o Establishes rapport with client to provide excellent customer service.
o Maintains an environment that is clean attractive and orderly.
o Ensures task list is completed to contract plus.
o Evaluates and verifies cleaning crew staffs performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.
o Identifies problems and resolves issues in a timely manner by listening gathering facts and establishing long-term solutions.
o Identifies need and prices additional work such as floor disinfecting or project work.
2. Efficiency Improvement and Budgets
o Manages employee work schedules reviews and approves payroll (overtime and time off)
o Ensures labor and supply costs are underbudget.
o Establishes workflow and assignments and documents roles.
o Continuously improves efficiency and cost through improved methods and equipment.
3. Employee Growth and Satisfaction
o Interviews selects and assigns cleaners to dynamic schedule.
o Develops and grows leaders and supervisors and ensures job function training to employees.
o Identifies staff development and ongoing training needs on each cleaning crew member.
o Demonstrate and promote company culture values and management philosophy.
o Ensure safety & security programs are implemented to meet clients high standards.
Requirements:
2-3 years previous management experience
2-3 years cleaning restaurant or hospitality industry experience a plus
Thrives in fast-paced environment with lots of moving parts and people.
Ability to work flexible hours as needed
Floor & Carpet cleaning knowledge a plus
Spanish Speaking a plus
Military experience a plus
Understanding of cost control budgets and financials
Good communication skills both written and spoken
Drivers License
Additional Information / Benefits
Core Values
- Honor God
- Total customer satisfaction
- Always do what is right
- Go the extra mile
- Increase brand value
- Persevere with a servants attitude
- Demonstrate honesty integrity and a hard work ethic
- Accountability to commitments
- We want you to grow and succeed. Our promotion from within philosophy combined with company growth will provide you with those opportunities.
- You are not just a number or expense. You are an integral part of our team.
- Part of our company purpose is to enrich the lives of our team members- both personally and professionally. We succeed when you succeed.
We are seeking positive and upbeat janitorial personnel and cleaning technicians to support our customers mission for maintaining a high level of cleanliness and orderliness. If you desire a consistent stable and secure position that provides meaningful essential work while building meaningful relationships Office Pride Commercial Cleaning should be your new home. We value qualities like integrity honesty and hard work ethic and allowing our team to work with an ownership mentality.
Benefits: Paid Vacation Paid Sick Leave Paid Holidays Cell Phone Stipend Use of Company Vehicle
This job reports to the Operations Manager
This is a Full-Time position with the flexibility of being available when needed. Days nights weekends.