IT Support Analyst Belfast (Bilingual French & English)

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients individuals and communities. Were helping our clients find new ways to drive growth enhance business performance and sustain leadership in the markets they serve. And were developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team youll help to evolve our business model to stay ahead of market forces industry trends and client needs. Our accounting finance human resources IT legal marketing and facilities management professionals work collaboratively to support Hurons collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

Provide daily onsite and remote IT support via phone chat and email ensuring timely resolution of user issues.

• Troubleshoot and resolve issues across Windows macOS iOS and Android platforms including applications hardware and peripherals.
• Perform break/fix support and resolve technical issues promptly to minimize business disruption.
• Troubleshoot and maintain network connectivity including wireless VPN and remote access solutions.
• Build configure and deploy workstations for new users as well as upgrade and maintain existing equipment.
• Maintain and support local IT infrastructure including servers printers and network devices escalating complex issues as required.
• Manage IT asset inventory including procurement tracking maintenance software licensing and lifecycle management.
• Assist with IT projects system upgrades office relocations and technology rollouts.
• Ensure all support activities are logged accurately in the IT ticketing system including technical steps resolution notes and follow-up actions.
• Provide training and guidance to end-users on IT systems applications and best practices.
• Monitor and respond to alerts for system outages backups and performance issues to maintain high availability.
• Assist in creating and maintaining IT documentation including standard operating procedures troubleshooting guides and knowledge base articles.
• Collaborate with cross-functional teams to implement technology solutions and process improvements.
• Proactively identify recurring issues and recommend preventative measures to reduce support tickets.
• Occasionally participate in on-call rotations as needed to provide after-hours support.

Qualifications & Skills

• Associates degree in information technology Computer Science or related field (or equivalent work experience).
• 1 years of relevant work experience.
• Excellent communication skills with the ability to convey technical information to non-technical users effectively.
• Proficiency with Windows OS and Microsoft Office products
• Certifications such as CompTIA A or Microsoft Technology Associate (Preferred)
• Ability to work independently and as part of a team.
• Ability to multitask and work effectively in a fast-paced environment
• Ability to work flexible hours including at times nights and weekends.
• Bi-Lingual English & French

Position Level

Country