Customer Experience Hub Assistant

We are currentlylooking foraCustomer Experience Hub Assistantto join our dedicatedCustomer ContactTeam where youwill provide a courteous and efficient service to customers on a range offront linecustomer service issues. Working as part of abusy and committed teamdelivering professional services toresidentsand providing administrative support to colleagues within the Directorate.

In your application please include your CV redacting all personal details and make sure you tell us how you meet the Person Specification as this helps us to make shortlisting decisions.

(Please refer to the attached role profileand recruitment packfor more information.)

For further information about the role please contact

YourHedyn our comprehensive benefitspackage:-

We believeHedynisagreat placeto work anditsimportant to us that our people feel the same way.

As well as offering varied and fulfilling careers we want every colleague to feel appreciated. That means having the best possible benefits package the flexibility tomaintaina great work-life balance and the opportunity to achieve your full potential.

Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions.

Enhanced Annual Leave:
Youll start on 25 days annual leave ( Bank Holidays) which would increase to 30 days following5years service.

Agile Working Policy(dependent on role):
Hedynwork with the philosophy that work is something you do rather than somewhere you go.

Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to WorkandEnhanced Maternity/Paternity/Adoption.

Development:
We offer many professional and personal development options such as paying for professional membership sponsored study opportunities and career progression and development.

We want you to be at yourvery best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge seeking responsibility and are passionate about delivering the best possible servicewedlove to hear from you.

Closing Date:Tuesday 2ndDecember2025

Shortlisting Date:Wednesday 3rdDecember2025

Interview Date:Thursday11thDecember2025

Salary:23349.58

Formed from the merger between Melin and Newport City Homes on 1 April 2025. Hedyn exists to use our shared expertise to create something greater. Our vision is to help build connected communities where everyone can live well.

Our mission is to make sure everything we do has a positive impact on the lives of others. We want our residents to thrive guaranteeing a safer and brighter future for us and those who come after us.

The seed is the start. It represents our ambition to do the right thing make it happen and be the difference in the communities we serve.

As social housing landlords we support around 20000 residents and their communities living across south-east Wales in:

• Blaenau Gwent
• Monmouthshire
• Newport
• Powys
• Torfaen

To help you understand more about the role and Hedyn please refer to the Recruitment Pack in the Documents section at the bottom of the page.