Software Support Engineer I
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Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Software Support Engineer I
Why We Have This Role
Were building tools that make sophisticated research simple and accessible products that help millions of users every day. As a Software Support Engineer I youll play a key role in making sure our customers get the most out of our platform by solving tough problems and improving the reliability of our services. Youll work closely with Customer Support Product and Engineering turning user issues into actionable solutions that contribute to the ongoing growth of our XM (Experience Management) Platform. If youre driven by curiosity and want to learn how cloud-scale systems really work youll thrive here.
How Youll Find Success
- You break down customer issues into clear testable steps and work methodically through them.
- Youre proactive: you look for trends bring up recurring issues and suggest improvements without waiting to be asked.
- You communicate clearly with team members across different functions and time zones.
- You follow through: when you say youll own an issue you see it through to resolution.
- You use data logs and code to discover root causes not just surface-level symptoms.
- You learn from mistakes contributing to better runbooks alerts and process improvements.
- You enjoy helping others by sharing what youve learned and collaborating to solve hard problems.
How Youll Grow
- Youll strengthen your technical troubleshooting and coding skills by working on impactful real-world support cases.
- Youll learn to navigate and understand complex distributed systems at scale.
- Youll collaborate with experienced engineers in multiple countries and disciplines building your communication and teamwork muscles.
- Youll gain exposure to modern CI/CD processes monitoring and cloud infrastructure.
- As you build expertise youll have opportunities to take ownership of project areas and mentor junior teammates.
Things Youll Do
- Triage and analyze customer-reported issues by reviewing logs metrics and application behavior.
- Investigate and resolve production incidents to restore service and prevent recurrence.
- Build maintain and use tools/reports that accelerate issue resolution and surface important system trends.
- Collaborate closely with Engineering Customer Support and Product Management to ensure high-quality fixes and smooth communication.
- Monitor application quality and performance implementing or updating alerts and documentation/runbooks where needed.
- Identify and suggest improvements to processes and systems that reduce repeat issues and improve product reliability.
What Were Looking For On Your Resume
- Ability to read code in languages such as Java Node or Go.
- Comfort reading application logs and tracing issues through system data.
- Familiarity with a scripting language (Bash Python Perl etc.).
- Capability to write SQL queries and perform basic DB operations (extracts deletes etc.).
- Some experience diagnosing customer production (not just dev) issues school projects or internships are great too!
- Interest or experience with CI/CD pipelines and/or release automation.
- Strong written and verbal English communication skills.
- Analytical mindset with a proactive approach to troubleshooting and learning.
What You Should Know About This Team
- We collaborate across time zones and disciplines sharing knowledge and growing quickly together.
- Our work directly impacts millions of users and many of the worlds best-known companies.
- We support each other to experiment learn and adopt new tools and technologies.
- Career growth is a team priority youll have access to mentorship learning sessions and visible opportunities.
- Were passionate about both the quality of our platform and the experiences of our customers.
Our Teams Favorite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
- Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
- Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO).
- QED PROGRAM- Qualtrics Engineer Development (QED) program: support engineering learning activities up to 10% of engineering work time each quarter.
- Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees.
- Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance.
- Glasses/Contact lenses Reimbursement.
- Free breakfasts lunches snacks and drinks for everyone in the office.
- Tax-deductible expenses (up to 75% depending on role).
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
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Key Skills
- International Development
- Accountancy
- C#
- ESL
- Java
- Jboss
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
