Billing and Collections Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
$ 100000 - 115000
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.
About the role
The Billing and Collections Manager oversees the full invoicing-to-cash cycle managing both the Billing and Collections teams to ensure invoices are accurate payments are collected on time and customer accounts are properly maintained. This role is responsible for optimizing processes ensuring financial accuracy supporting revenue integrity and fostering strong cross-functional collaboration to drive operational efficiency and customer satisfaction.
What youll do as a Billing and Collections Manager
- Manage mentor and develop both Billing and Collections staff.
- Oversee daily billing operations ensuring timely and accurate invoice creation and distribution.
- Maintain and enforce billing policies procedures and internal controls.
- Resolve billing errors and collaborate with internal teams (Sales Customer Success Operations Finance) to prevent recurring issues.
- Lead the Collections team to ensure timely follow-up on overdue accounts and reduction of past due balances.
- Develop implement and monitor collections strategies and escalation procedures.
- Review aging reports assign collection priorities and provide guidance on complex or sensitive accounts.
- Partner with customers to resolve disputes negotiate payment plans and maintain positive relationships.
- Validate complex billing scenarios such as subscription project-based milestone or usage-based invoicing (as applicable).
- Maintain audit-ready documentation for all billing and collections activities.
- Identify operational bottlenecks or risks and recommend process improvements.
- Support month-end closing activities including reconciliations and revenue recognition support.
- Oversee billing and collections system configurations updates and data integrity.
What were looking for
- Bachelors degree in Accounting Finance or a related field.
- 4-6 years of progressive experience in Billing and Collections with at least 2 years in a management or supervisory role.
- Prior experience managing a billing or collections team (or both).
- Strong understanding of the order-to-cash process financial controls and AR best practices.
- Excellent communication analytical and problem-solving skills.
- Proficiency with ERP billing systems and spreadsheet tools.
- Experience in a SaaS or subscription-based business model.
- Advanced proficiency in Microsoft Excel (VLOOKUPs Pivot Tables complex formulas).
- Exceptional conflict resolution and communication skills specifically in handling customer escalations.
Nice to haves
- Previous experience with Maxio(SaaSOptics) billing software is a plus.
- Experience with systems such as NetSuite Salesforce QuickBooks Zuora Chargebee or similar platforms.
- Experience working with a distributed/remote team.
What youll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical dental and vision benefits (FSA HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Essential Physical & Mental Requirements:
- Prolonged periods of sitting at a desk
- Prolonged periods of typing and working at a computer
- Ability to listen and speak over the phone or Zoom calls
- High level of mental concentration and focus
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Compensation:
The annual base compensation range for this position is $100000 - $115000. The reasonably estimated total cash compensation (base variable) range for this full-time position will be $112500 - $129375 .
Actual compensation is based on factors unique to each candidate including but not limited to job-related skills qualifications education experience and location. Crunchtime has a location-based compensation system so someone doing the same job in a different city might have a different pay range.
Accessibility Accommodation Statement
Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact
Equal Employment Opportunity Statement
At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
About Company
The world's leading multi-unit brands use Crunchtime's restaurant software to drive great customer experiences, manage profitability, and grow successfully
