Customer Service Leader
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Could you be the full-time Customer Service Leader in Mumbai were looking for
Your future role
Take on a new challenge and apply your engineering and customer service expertise in a new cutting-edge field. Youll work alongside collaborative and dynamic teammates.
Youll play a key role in ensuring the maintenance performance and reliability of EMU/MEMU/LOCO operations in Mumbai. Day-to-day youll work closely with cross-functional teams across the business (such as Sourcing Quality RAMS and Project Engineering teams) oversee material planning and logistics support and much more.
Youll specifically take care of coordinating maintenance operations and ensuring compliance with reliability KPIs but also develop fleet maintenance plans and provide technical solutions for continuous improvement.
Well look to you for:
Providing overall support and coordination for EMU/MEMU/LOCO maintenance operations
Aligning with Sourcing and Quality teams for material planning
Monitoring train performance in line with reliability KPIs
Gathering technical knowledge and field data for reliability studies
Providing technical solutions for obsolescence with Engineering support
Developing and maintaining spare parts and fleet maintenance databases
Ensuring on-time preparation of BG and POA as well as payment follow-ups
Supporting continuous improvement and benchmarking with similar fleets
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
Graduate in Engineering or Industrial fields (Bachelors degree in Electrical/E&C Engineering preferred)
5 to 8 years of experience in a related field
Computer literacy (Microsoft Windows & Office environment)
Basic knowledge of SAP & GSI
Understanding of train parts subassemblies and propulsion systems
Effective communication and customer-handling skills
General knowledge of the railway industry (preferred)
Field exposure to Indian Railways (preferred)
Problem-solving and critical thinking skills
Familiarity with DFQ Quality and Audit processes
Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:
Enjoy stability challenges and a long-term career free from boring daily routines
Work with new security standards for rail signalling
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our flexible working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development through award-winning learning
Progress towards leadership or specialized technical roles
Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.
