Technical Support Assistant

Maidstone - UK

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

81630 - Technical Support Assistant

This Technical Support Assistant will report to the Commercial Analyst and will work within Major Connections SPN based in our Maidstone office. You will be a permanent employee.

You will attract a salary of 42005 and a bonus of 3% This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 07/12/2025

We also provide the following additional benefits

22 Days Annual Leave Bank Holidays
Personal Pension Plan Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Private Medical Cover/Simply Health
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On scheme providing discount on hundreds of retailers products.
Discounted access to sports and social clubs
Employee Assistance Programme.

Job Purpose:

You will provide excellent Customer Service for Major Connections customers requesting quotations for connection to UKPNs network. We ask that you have a high level of technical awareness with an understanding of the electricity network to interpret and assess customer requirements. Within the role you will contact with customers to resolve queries and provide advice on competition in connections processes.

The primary role of the job role will be to manage the connections queue of projects that have been accepted to ensure they are on track to achieve a completion of their works and responsibilities set out at time of connection offer. This will include regular contact with the customers and checking validity of any customer responses. Flagging up where customers are not on track and are not responding to ensure optimum network utilization by connections customers. You will manage the initial screening of enquiries entering the Major Connections team from the Gateway and will work with Commercial Project Managers assessing the point of connection (POC) and several other system reviews and updates.

Principal Accountabilities:

Identify and assist the Commercial Project Managers in processing re-quotes and/or re-validations requested by customers where a previous quotes exists
Understand customers technical requirements and obtain all the relevant information from them to ensure that we can provide the customer with a quotation for the non contestable costs of connection
Manage the re-quote/re-validation portfolio to tight timescales including the provision of status information to the Commercial Analyst
Undertake simple point of connection (POC) analysis using network records and other company systems
Produce simple estimates for non contestable works and produce customer point of connection offers
Assist CPMs with tracking and compliance ICPs design submissions for simple projects initiate legals where required and produce work packs promptly for the delivery team and auditors
Review costs against budget for projects delivered
Support the Business Support Team Leader by monitoring information being entered into SAP & other systems and providing advice to Business Support Assistants
Ensure that the team works within the regulatory framework to minimise complaints and LC12/15 EGS/EOS failures
Deliver excellent standards of customer service and contribute to training initiatives

Knowledge Skills Qualifications and Experience:

Essential

Already be in possession of City & Guilds 2304 in Electrical Engineering be working towards (or prepared to undertake) this (or similar) qualification or able to demonstrate suitable competency
Knowledge of the Connections business processes
Understanding of current Standards and Licence Conditions
Experience working in an office based environment utilising Microsoft packages SAP 4.6 user and Netmap (experience of using Navigator advantageous)
Customer focused with experience interpreting and responding to customer questions and requests at all levels internally and externally
Work to a high standard of detail and accuracy

Nature and Scope:

Major Connections business is a unit within the Connections directorate which is managed by the Head of Major Connections.

Technical Support Assistants within the MC team will report directly to the Commercial Analyst who in turn reports to the area Commercial Projects Manager. Technical Support Assistants will report to the Commercial Analyst along with several Business Support Assistants.

The Technical Support Assistant will work alongside the CPMs to gain experience of design and pricing. The Technical Support Assistant are aligned and wholly comfortable with UK Power Networks values.

This role would suit applicants with limited technical knowledge looking for their first opportunity to gain experience of electrical distribution network design.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees those under their control and those who might be affected by the work undertaken i.e. public visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment and where there are legal requirements employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.

81630 - Technical Support AssistantThis Technical Support Assistant will report to the Commercial Analyst and will work within Major Connections SPN based in our Maidstone office. You will be a permanent employee.You will attract a salary of 42005 and a bonus of 3% This role can also offer blended w...