Sulzer Careers HST Service Specialist
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Job Location:
Easley, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
FEWIBU-E488
HST Service Specialist-Full Time-Easley (SC)United States
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
We are looking for a/anHST Service Specialist to join our FEWIBU team in United States.
Your main tasks and responsibilities:
- Assist our customer base including our reps distributors and authorized service centers with their service and technical needs
- Leads initial field trouble shooting and expedites technical and engineering support as needed
- Ensure customer satisfaction and loyalty by consulting with assisting and resolving requests inquiries and complaints both verbally and in writing
- Handles inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls as well as technical calls
- Exhibits strong interpersonal skills is positive pleasant respectful and customer focused
- Creates a satisfying experience for the customer by using professional customer service techniques personalizing and focusing on adding value
- Resolve questions / concerns efficiently and effectively
- Initiates return authorizations and creates customer file
- Makes warranty determinations based on evaluations performed by in-house and outsourced authorized service center evaluation reports
- Logs reports back to manufacturing units for back charging warranty claims
- Expedite service and warranty orders through the system until completion
- Follows quality procedures according to ISO 9001.
To succeed in this role you will need:
- College degree preferred or equal job experience
- 5 years customer service experience
- Strong computer skills including but not limited to Windows XP / Microsoft Office / Use of Web
- Superior organizational skills
- Able to multi-task keep to schedules and deadlines
- Ability to work independently and be team focused
- Mechanical background in rotating equipment a plus
What we offer you:
- Competitive Paid Time Off (3 weeks to start)
- 12 Company Paid Holidays per year
- Annual Bonus Program
- Full Medical Dental and Vision benefits
- Company Paid Short Term and Long Term Disability Company Paid Life Insurance
- 6% 401K or Roth Company Match with Immediate Vesting
- Company Paid Retirement Security Contributions following 1 year of employment
- Tuition Reimbursement/Educational Assistance
Do you have a question about the role
Reach out to Kerry Wilt at or Hiring Manager John team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil China Finland Germany Ireland Switzerland South Africa the UK and the USA.
Not translated in selected language
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Sulzer is a global leader in fluid engineering. We specialize in pumping, agitation, mixing, separation and purification technologies for fluids of all types.
