Digital Product Manager

Washington, AR - USA

Yearly Salary: $ 170000 - 180000

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing Not-for-Profit Finance and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31 2024 our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood CA.

ROLE SUMMARY

This role will lead enterprise-level initiatives in core digital and payment technology transformation vendor evaluation and system integration supporting deposit and treasury modernization. This role will work directly and collaboratively supporting Retail Banking Commercial Banking Operations and other corporate lines of business with project management system/application support design testing drafting procedures and implementation primarily supporting payments treasury management and deposit growth. The role will support the Banks sponsor-bank relationships service as a liaison between teams fintech partners and regulators to ensure compliant integration monitoring and scalability of third-party relationships. The role also will have the ability to influence and lead business units in driving effective short- and long-term solutions for the Bank.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Partner with IT Strategy and PMO to execute digital-core transformation interface analysis and data-migration projects.
Act as product and system SME for core digital banking and payment platforms (ACH wires RDC Zelle APIs).
Manage vendor relationships and third-party integrations across FIS and similar environments.
Develop technical documentation for architecture mapping and data flows across applications.
Lead User Acceptance Testing (UAT) data validation and production readiness for new payment and deposit initiatives.
Support process-re-engineering and automation initiatives using tools such as UiPath or equivalent.
Assess current practices and workflows within the Banking Operations department to identify and close any process gaps leading to enhanced risk management and overall department efficiency.
Create and maintain clear process maps and workflow documentation (Visio Lucid chart etc.) to align business operations and technology teams around consistent frictionless client delivery.
Lead technical writing and documentation of the Banks processes and procedures to ensure consistency audit readiness and team training alignment.
Facilitate short-term process improvement efforts or small-scale initiatives within the Operations department and facilitate internal workgroup meetings.
Analyzes interprets and recommends through formal proposals to bank management on new and effective ways to utilize and improve systems and processes
Gather business requirements functional requirements and improvement ideas for existing or new systems and processes
Analyze interpret and recommend process improvement through business requirements and functional requirements to bank management on new and effective ways to utilize systems enhance the client experience.
Identify automation opportunities that will enhance efficiency and/or effectiveness.
Coordinate onboarding due diligence and oversight for the fintech or program manager partners operating under the banks charter.
Maintain documentation of APIs interfaces and reporting obligations for sponsor bank programs.
Contributes to the design of scalable sponsor bank infrastructure including workflow automation and interface governance.
Other duties as assigned.

Requirements

EDUCATION & EXPERIENCE

Required Education/Experience:

Bachelors degree relevant experience (Finance Economics Business Information Systems or related field) is preferred
Minimum 5 years of experience in banking operations digital/core conversions or payment-system transformation.

KNOWLEDGE SKILLS AND ABILITIES

Required Knowledge & Skills:

Deep knowledge of core conversions digital banking integration data mapping and API/SSO frameworks.
Proficiency with project management suites (Jira Confluence MS Project) and reporting tools (Cognos Power BI).
Experience collaborating across Treasury Deposit Ops IT and PMO functions.
Strong vendor-management and audit liaison capabilities.
Gather and draft business requirements functional requirements and improvement ideas as needed.
Strong analytical skills with proficiency in Microsoft Suite (Word Excel PowerPoint Vision Excel Access Project) Structured Query Language (SQL).
Experience in data collection system analysis business process analysis and documentation.
Support multiple large to medium size initiatives simultaneously.
Project management planning and organizational skills.
Excellent written and verbal communication skills including preparing concise sr. management ready reports.
Comfortable with rapid pace and ambiguity.
Ability to work independently and with cross functional teams.
Draft new procedures policies and training materials.

Salary Description

$170000 - $180000 annually

Required Experience:

WHO WE ARECity First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on...