Senior Customer Success Manager
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Job Location:
Boston, NH - USA
Yearly Salary:
$ 59500 - 70000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced Senior Customer Success Manager (Senior CSM) to own relationships with some of our largest mid-market customers ensuring long-term retention and measurable business value. The Senior CSM is a strategic advisor and advocate for a portfolio of Foleys largest mid-market customers. This role is responsible for driving adoption ensuring renewals identifying expansion opportunities and delivering measurable outcomes that align with customer business goals. As a senior member of the CS team this individual will also contribute to special projects and cross-functional initiatives that improve the customer experience and scale Foleys success organization.
Key Responsibilities
- Manage a portfolio of large mid-market accounts building trusted relationships with decision-makers and stakeholders.
- Drive adoption of Foley solutions ensuring customers achieve measurable ROI and business outcomes.
- Proactively monitor account health identify risks and develop action plans to mitigate churn.
- Partner with Sales to identify and execute on expansion opportunities.
- Collaborate closely with Product Marketing and other internal teams to deliver customer feedback and influence roadmap priorities.
- Lead executive business reviews and strategic account planning for high-value customers.
- Contribute to special projects and initiatives that improve processes tooling and customer experience.
- Leverage Planhat to manage account health and track success metrics.
Who you are
- 3 years of Customer Success experience in a SaaS environment preferably with mid-market or enterprise customers.
- Strong track record of driving retention reducing churn and achieving NRR targets.
- Ability to build trusted strategic relationships with senior stakeholders.
- Excellent communication presentation and negotiation skills.
- Experience partnering cross-functionally with Sales Product and Marketing.
- Proficiency with customer success platforms; Planhat experience is a plus.
- Knowledge of DOT compliance is a nice-to-have but not required.
Success in this role will be measured by the ability to:
- Retain and grow a portfolio of large mid-market accounts.
- Consistently achieve NRR retention and churn targets.
- Drive adoption and measurable business value for customers.
- Contribute to the evolution of Foleys Customer Success strategy through best practices and project work.
Location: This role is primarily remote (US based) and will work in EST hours with the expectation of occasional visits to our offices for team collaboration training or company events.
This role may be based remotely out of the following states: Arizona Colorado Connecticut Florida Georgia Illinois Indiana Kansas Massachusetts Michigan Nebraska New Hampshire New Jersey New York North Carolina Pennsylvania South Carolina Tennessee Texas Virginia Wisconsin
About us
At Foley were reimagining how safety-sensitive industries hire stay compliant and manage risk. Weve evolved into a modern SaaS company with an all-in-one AI-ready platform that helps transportation construction distribution and utility businesses operate faster smarter and safer.
As we continue to grow were looking for curious strategic thinkers who thrive in complexity are motivated by making an impact and want to join a team thats passionate about building great products and supporting customers. Our core values Teammateship Grit and Innovation guide everything we do. Whether were collaborating internally or helping customers we approach every challenge with optimism humor and a shared commitment to success.
Compensation
The compensation range for this position is $59500 - $70000 annually additional variable compensation depending on experience and qualifications. Actual compensation may vary based on skills experience and location.
Benefits
Foley offers a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with company match paid time off and holidays wellness programs and an employee assistance program.
Equal Employment Opportunity
is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other legally protected characteristic.
Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process please contact us at
Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.
Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers mus ... View more
