Schedule Dispatch Coordinator (ONLY Night Shift)
Share
Job Location:
Kansas City, KS - USA
Hourly Salary:
$ 17 - 24
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Unleash your potential with the Johnson Controls team!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Heres what we have to offer
- Competitive pay
- Paid vacation holidays and sick time
- Comprehensive benefits package including 401K medical dental and vision care - available from day one
- Extensive product and on-the-job/cross-training opportunities supported by our outstanding internal resources
- Encouraging and collaborative team environment
- JCI Employee discount programs (The Loop by Perk Spot)
SHIFT SCHEDULE: 3:00 PM to 11:30 PM CST.
What you will do
The Schedule Dispatch Coordinator (SDC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers Service Dispatch Coordinators Field Service Managers peers and customers to drive key business initiatives and service delivery such as managing email service request backlog guard dispatch emergency ticket dispatching coordinate third party vendor meets Field Technician calls for assistance or ticket management accountable for establishing strong professional relationships with field personnel answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery. They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including inbound customer and service tech call handling Guard Dispatch and workorder request management.
How you will do it
As a Schedule Dispatch Coordinator it is important to exhibit excellent communication skills have basic knowledge of computer applications Microsoft Excel strong organizational and decision-making skills. Must be flexible and able to deal with rapid change at a moments notice is key. NDC SDC team members must be able to speak confidently with customers and technicians in driving the day-to-day operation and scheduling of service jobs. SDCs are responsible for scheduling service requests managing technician calls meeting or exceeding Key Performance Indicators and other duties as assigned.
What we look for
Required
- Minimum of 1-year customer service
- Flexibility to perform other duties as assigned
- Maintain above satisfactory attendance
- Good written and verbal communication skills detail-oriented flexible and composed
- Knowledge of Microsoft Office (Email/Excel) and other required programs
- Confidence problem solving composure critical thinking skills proactive
- Decision-making skills self-motivated/driven time management and prioritization skills
- Ability to self-manage accountability and change agent
- Must be willing to be on-camera when interviewing through the process
- If hired the candidate will need to complete an 8-week mandatory training with no interruptions in between
- Flexible availability is required
HIRING HOURLY RANGE: $17.31 - $24.04 (Hourly rate to be determined by the education experience knowledgeskills and abilities of the applicant internal equity location and alignment with market data.) This positionincludes a competitive benefits package. For details please visit the About Us tab on the Johnson ControlsCareers site at employees are valued members of the Johnson Controls family. They are dedicated skilled and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration innovation and personal development. Our employees are encouraged to voice their ideas and opinions knowing that they will be heard and valued. We believe in investing in our employees well-being providing competitive salaries comprehensive benefits packages and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability JCI employees play a crucial role in shaping a smarter healthier and more sustainable future for buildings and communities worldwide.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
