ESM tools Admin
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Role Overview
We are seeking an experienced Enterprise Service Management (ESM) Tools Administrator with strong expertise in implementing configuring and managing ESM/ITSM platforms. The ideal candidate will have at least 5 years of hands-on experience in tool administration ensuring seamless platform operations integrations upgrades and supporting business process automation across IT and non-IT functions.
Key Responsibilities
. Administer configure and maintain ESM tools (e.g. ServiceNow BMC Helix Jira Cherwell Freshservice or equivalent).
. Manage user accounts roles permissions and security compliance within ESM platforms.
. Implement and customize workflows forms catalogs reports and dashboards to meet organizational needs.
. Ensure system availability performance optimization and proactive issue resolution.
. Collaborate with IT and business teams to gather requirements and translate them into tool configurations.
. Manage integrations of ESM platforms with monitoring tools HR Finance and other enterprise applications.
. Perform regular upgrades patching and platform enhancements while ensuring backward compatibility.
. Develop and maintain technical documentation configuration guides and standard operating procedures.
. Provide support for incident problem change and request management modules.
. Drive automation initiatives to enhance efficiency and service delivery.
Required Skills & Qualifications
. 5 years of proven experience in administering and supporting ESM/ITSM platforms.
. Strong knowledge of ITIL processes and how they align with ESM tool functionalities.
. Hands-on expertise in configuring workflows automation service catalogs and reporting.
. Experience with system integrations using APIs web services or connectors.
. Proficiency in scripting (JavaScript PowerShell or equivalent) for automation and customization.
. Strong troubleshooting analytical and problem-solving skills.
. Experience managing platform upgrades and migrations.
. Excellent communication and stakeholder collaboration skills.
Skills:
- ServiceNow implementation
- Workflow
- ServiceNow Development
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
