Director, Talent Acquisition Operations

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business increase sales engage guests and keep employees happy. As Toast continues to grow our Talent Acquisition team is scaling to match that ambition. Were looking for a Director of Talent Acquisition Operations to architect the systems processes and insights that power a world-class global recruiting organization.

About this roll* (Responsibilities)

As the Director of TA Operations you will architect the infrastructure for scalable growth. You will design build and optimize the systems processes and insights that empower our global recruiting organization to be both high-performing and human-centered. This role operates at the critical intersection of strategy and executiondriving operational excellence and ensuring every hire from high-volume to highly specialized feels seamless and distinctly Toast. You are the leader who sees TA Operations as the heartbeat of a high-performing recruiting organizationsomeone who can turn vision into systems data into strategy and complexity into clarity

You will:

• Lead and grow a global TA Operations team spanning TA systems analytics compliance and candidate experience.
• Build and optimize scalable recruiting processes and infrastructure that support hundreds to thousands of hires annually across multiple countries and functions.
• Partner closely with TA Leaders Finance People Products and COEs across People Analytics DEI and Total Rewards to align strategy resources and insights.
• Drive the TA technology roadmap ensuring we leverage data automation and emerging AI capabilities to enhance efficiency equity and decision-making.
• Establish and maintain global compliance frameworks that mitigate riskincluding fraud prevention and data protectionin a rapidly evolving AI and talent landscape.
• Create transparent actionable reporting and analytics that empower business leaders with real-time hiring performance insights.
• Serve as a thought partner and advisor to the Head of Talent Acquisition bringing external perspective on innovation technology and future-of-work trends.
• Champion a best-in-class candidate experience ensuring our systems and processes reflect Toasts culture of hospitality and inclusivity.

Do you have the right ingredients* (Requirements)

• 10 years of experience in Talent Acquisition Operations HR Operations or related fields within organizations of 5000 employees.
• Proven success leading global TA Ops functions supporting high-volume and specialized hiring.
• Demonstrated expertise in TA systems (Greenhouse Workday Brighthire) data analytics and process design.
• Strategic and operational thinkerable to move seamlessly from high-level planning to hands-on execution.
• Deep understanding of global hiring compliance risk management and data integrity.
• Collaborative leader who thrives at the intersection of People Finance Legal and Technology teams.
• Curiosity and passion for emerging trends in recruiting technology particularly AI and automation and a track record of experimentation and implementation.
• Excellent communication and change management skills; capable of influencing across multiple levels and regions.

Special Sauce* (Nice to Haves)

• Background in systems transformationmigrating or integrating our current recruiting tech stack.
• Familiarity with fraud prevention strategies and ethical AI principles in recruiting technology.
• A knack for designing metrics that matterbalancing speed quality equity and experience.

Our preference is Boston but were also open to strong candidates in other remote locations.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).