Customer Success Senior Manager (6 month FTC)
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Job Summary
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
Senior ManagerJob Description & Summary
About the Role:
Were seeking a Senior Manager to join our Sales & Marketing team. This role is perfect for an individual with strong customer success experience who can lead on programme delivery and across multiple areas and teams.
The role plays a crucial part in shaping and enhancing the customer journey by leading key projects focused on improving client satisfaction and engagement. This position is responsible for implementing initiatives that drive exceptional client experiences foster loyalty and promote business growth.
Candidates must have strong customer success experience focused on delivering market outcomes and understand the dynamics of the professional services and enterprise B2B industry.
What your days will look like:
- Take on an initial project role focused on reviewing the current client experience through a sales and marketing perspective evaluating content communications and interactions to assess overall coherence and messaging effectiveness.
- Conduct thorough analysis to identify strengths and gaps in the existing client journey and communication strategy.
- Develop a clear and actionable framework outlining what good looks like for client experience including defining strategic objectives selecting appropriate channels and determining types of communication.
- Collaborate with cross-functional teams to align the framework with broader business goals and ensure consistent impactful client engagement.
- Use insights gained to inform recommendations that enhance the client journey driving better client relationships and supporting sales and marketing objectives.
This role is for you if:
- You have strong communications and marketing background within a professional services environment.
- You have the ability to craft and deliver compelling messages that resonate with diverse audiences.
- Proven background influencing and relationship-building skills for effective stakeholder collaboration.
- Technical expertise in strategies such as content creation channel management and campaign execution.
- Skill in building and leveraging networks across functions to drive alignment and embed client experience frameworks.
What youll receive from us:
No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Bonus Program Design Business Development Business Opportunities Coaching and Feedback Communication Compensation Strategy Creativity CRM Software Customer Insight Customer Liaison Customer Needs Analysis Customer Retention Deal Management Embracing Change Emotional Regulation Empathy Inclusion Influence Intellectual Curiosity Lead Follow-Up Lead Management 28 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
0%Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
