Customer Service Representative III
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Job Location:
Albuquerque, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Locations: Albuquerque NM; Jacksonville FL; Houston TX
Systems Integration Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service Representative to support a remote Government Program Management office. Join our team to discover a professional and rewarding career in an exciting fast-paced and growing government-contracting industry!
Responsibilities:
- Knowledge of searching databases
- Knowledge of resolving a wide variety of complex stakeholder issues.
- Knowledge of working on multiple projects simultaneously in a Contact Center environment.
- Knowledge of dealing with a variety of people from varying professional/administrative backgrounds.
- Ability to operate in a high-volume contact center.
- Ability to multitask and research information on multiple databases at the same time.
- Ability to enter data and talk to stakeholders at the same time.
- Ability to conceptualize scenarios and communicate it effectively to stakeholders.
- Ability to work independently and demonstrated ability to efficiently interpret research and analyze information from various sources.
- Ability to listen actively to complex information.
- Ability to provide on-the-job training to new CSRs.
- Ability to communicate effectively both orally and in writing.
- Ability to create ad-hoc reports upon demand utilizing available systems.
- Support weekly bi-weekly meetings with CSR
- Ability to utilize telephony systems CRM and other ticket tracker systems and Microsoft Office Suite.
Qualifications:
- Must have High School Diploma or equivalent.
- Must be able to obtain Public Trust Clearance
- Read write speak and understand English
- Strong written and verbal communication skills.
- Be computer-literate with Microsoft software such as Word Excel and Outlook
- 5 years experience in providing courteous customer support via telephone email and the internet.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Systems Integration is a provider of turnkey contact center infrastructure solutions and IT services that helps U.S. government and businesses to elevate their customer satisfaction.
