Contact centre Assistant
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Deadline for Applications
Hardship Level (not applicable for home-based)
A (least hardship)Family Type (not applicable for home-based)
Staff Member / Affiliate Type
Target Start Date
Terms of Reference
Duties and Responsibilities
-Respond to calls and other messages received in a kind helpful and professional manner.
-Provide counselling to refugees.
-Complete individual assessments and refer cases to protection colleagues or UNHCR partners for assistance as needed.
- Meet set targets and KPIs
-Perform other related duties as required.
Minimum qualifications required
Work experience:
-Mandatory: 1-year relevant experience with High School Diploma; or Bachelor or equivalent or higher
-Desirable: Relevant professional job experience including previous experience working in a contact Centre setting is a strong added advantage.
Language Requirements
Arabic and French are required while working knowledge of English is desirable.
Accountability
All UNHCR staff members are accountable for performing their duties as reflected in their job descriptions and in line with UNHCRs regulatory framework including the UN Charter UN Staff Regulations and Rules UNHCR Policies and Administrative Instructions and relevant accountability frameworks. Staff members must discharge their responsibilities consistent with UNHCRs core values of professionalism integrity and respect for diversity.
Standard Job Description
Required Languages
Desired Languages
Additional Qualifications
Skills
Education
Certifications
Work Experience
Other information
This position doesnt require a functional clearance
Remote
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
The United Nations High Commissioner for Refugees is a United Nations agency with the mandate to protect refugees, forcibly displaced communities and stateless people, and assist in their voluntary repatriation, local integration or resettlement to a third country
