Field Service Manager
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Service Operations ManagerThe Field Service Manager is responsible for operational performance of the tools and field engineers activities for the location under his or her designated territory to exceed the project managers and service coordinators delivery expectations ensuring that the company is represented professionally ethically with high code of conduct to achieve the financial commercial OHS and environmental targets of the company.
The work model for the role is Hybrid. #LI-hybrid
This role is contributing to the Process Automation Marine and Ports Division. The role will be preferably based in Miramar FL however Houston TX is also an option.
You will be mainly accountable for:
- Detailed knowledge of Electrical Propulsion Automation and Digital ABB product range and repair techniques with ability to troubleshoot to be able to supervise detailed investigation reports and operational inspections to assist customer improve the efficiency and operation of their product
- Assigning work to the service engineering group delegating qualified personnel to carry out service jobs or troubleshooting ensuring controls for the employees working hours within the approved guidelines
trouble-shooting ensuring controls for the employees working hours within the approved guidelines. - Overall management responsibility of service engineers personnel including staffing needs i.e. interviewing hiring training retaining succession planning coaching developing to encourage team building in conjunction with the Operations Manager and the local human resources department
- Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
- Allocating driving and monitoring work based on order content delivery time competencies and workload.
- Managing a team of service professionals guiding their development and ensuring effective organization and direction within your area of responsibility.
Our team dynamics
Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role
- Bachelors degree in engineering or similar discipline
- Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
- Service experience (sales project management service coordination or service engineer) in the Cruise and offshore industry
- Service experience in ABB Marine & Ports services and products preferred
- Prior Team Lead experience is highly desirable but not required
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Whats in it for you
We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Manager
Key Skills
- Children Activity
- Landscaping
- Electronics Engineering
- End User Support
- Front Office Management
- Airlines
About Company
ABB's Electrification business offers a wide-ranging portfolio of products, digital solutions and services, from substation to socket, enabling safe, smart and sustainable electrification. Offerings encompass digital and connected innovations for low- and medium-voltage, including EV ... View more
