BSCO-HCP Engagement- HCP Onboarding Associate- Operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Job Description

BRIEF COMPANY DESCRIPTION

At PwC we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purposefor our clients our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC.

PwCs high-performance culture is based on passion for excellence with focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firms philosophy is a simple construct: We care for our people.

Globally PwC is ranked as the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership Diversity & Inclusion work-life flexibility career coaching and learning & development makes our firm one of the best places to work learn and excel.

Apply to us if you believe PwC is the place to be. Now and in the future!

JOB OVERVIEW:

HCP Engagement Managed Services Associate / Experienced Associate

Preferred Title: HCP Onboarding Specialist

Education/Certifications: A graduate with relevant experience in life sciences healthcare operations compliance or consulting is preferred.

Roles and Responsibilities generally: Handles administrative coordination for HCP engagements including data entry portal onboarding support debarment and exclusion screening HCP tiering and COI documentation completeness checks. Works closely with internal teams to confirm timely accurate and compliant onboarding of HCPs escalating exceptions as needed and maintaining readiness for engagement.

Responsibilities may include but are not limited to:

• Onboarding:
  • Initiate HCP/expert profile creation as necessary in Reltio or similar master data management system confirming all required data fields are complete and accurate
  • Support HCPs through portal onboarding via email and outreach assisting with registration profile setup and troubleshooting
• Compliance:
  • Perform due diligence activities including Conflict of Interest (COI) reviews license verification checks and debarment/exclusion screening per compliance requirements
  • Determine consent requirements following predefined criteria; confirms if consent is captured and record consent status accordingly
• Tiering & Escalation:
  • Conduct Fair Market Value (FMV) tiering tasks in Interactions Hub (iHub) confirming alignment to defined parameters
  • Escalate issues exception requests or anomalies to the appropriate client team members for resolution
  • Inform the team of travel or FMV exception requests to trigger review in the system of record and document outcomes
• Documentation & Coordination:
  • Document exceptions and maintain thorough records for audit readiness and transparency reporting
  • Collaborate with business owners compliance and legal teams to confirm onboarding consistency and issue resolution

Other:

• Support continuous improvement initiatives automation adoption and onboarding tool enhancements
• Meet turnaround expectations and proactively communicate issues risks or process bottlenecks
• Perform any other duties that naturally align with this roles scope

Skills:

• 25 years of experience in HCP engagement operations compliance or medical affairs support
• Working knowledge of Reltio Veeva Interactions Hub or similar CRM/ HCP engagement systems
• Familiarity with fair market value tiering COI management license verification and debarment/exclusion screening processes
• High attention to detail data accuracy and ability to manage multiple onboarding cases simultaneously
• Excellent written and verbal communication with internal teams and external HCPs
• Strong organizational and time management skills with a focus on throughput and compliance
• Team-oriented adaptable and able to thrive in a fast-paced dynamic environment

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