Pega Lead Business Architect

Roles & Responsibilities:

Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain (mandatory) driving end-to-end business solutions.

Lead and facilitate discovery workshops gather requirements and translate business needs into Pega solution capabilities.

Work closely with cross-functional teams-including business stakeholders developers QA and UX teams-to define and deliver scalable and effective business processes.

Collaborate with C-level executives (CPO COO CIO) to align business goals with technical solutions and ensure stakeholder buy-in.

Develop and maintain process maps customer journey maps and documentation for all workflows and user stories.

Provide SME-level guidance on customer service and contact center solutions including IVR case management and service request workflows.

Participate in Pega application design sessions ensuring best practices and Pega Guardrails are followed.

Use APLEX and Feather design frameworks to architect scalable and reusable components and workflows.

Conduct gap analysis identify areas for improvement and drive continuous process optimization.

Mentor and guide junior BAs and team members; foster a collaborative solution-oriented environment.

Serve as a liaison between the business and technical teams ensuring the final product meets both functional and strategic objectives.

Manage scope changes prioritize requirements and negotiate trade-offs with business partners.

Ensure delivery quality through involvement in reviews walkthroughs and validation of final solutions.

Must-Have Skills:

15 19 years of total experience with strong hands-on Pega Business Architect (LBA) experience

Mandatory experience in the healthcare domain with proven delivery of healthcare-related Pega projects

Hands-on experience in Pega application configuration and basic coding as required for a Lead Business Architect (e.g. understanding data pages flows UI rules integrations)

Strong knowledge of contact center operations IVR flows and customer experience

Expertise in business process modeling journey mapping and requirement elicitation

Experience reporting to or working closely with CPO COO CIO

Strong communication leadership and stakeholder management skills

Pega certification (e.g. CLSA CSA CBBA) is a plus