[Tay Ninh] Material CSE

Tây Ninh - Vietnam

Monthly Salary: Not Disclosed

Experience Required: 2-3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

ACG3229JOB

Our client is a manufacturing cooperation in Vietnam seeking experienced professionals to join their firm.

Receive and document all customer concerns related to leather quality defects or delivery discrepancies.
Assess the legitimacy of each claim by coordinating with relevant production and quality teams.
Collect and verify all necessary evidence such as images defect details and physical samples.
Ensure all cases are processed accurately and resolved within agreed timelines.
Act as the primary contact for customers regarding post-delivery issues and claim updates.
Communicate investigation results corrective actions and recommendations in a clear and professional manner.
Provide technical guidance to customers when required to support product understanding and proper usage.

Partner with Production Quality and TCC teams to identify root causes and validate findings.
Share customer feedback to support continuous improvement and minimize repeat problems.
Contribute to internal summaries analysis and performance metrics related to claim handling and service quality.

Maintain a structured and up-to-date claim management system with complete case histories and resolution records.
Review claim data to identify recurring patterns and propose preventive or corrective measures.
Generate weekly and monthly reports on customer service performance and claims status for management review.

Requirements

Bachelors degree in Leather Technology Quality Management Business Administration or a related discipline.
Minimum of seven years of experience in the leather sector particularly in customer service quality assurance or technical support functions.
Strong understanding of leather categories common defects grading methods and industry quality requirements.
Prior involvement in managing customer claims and after-sales service is highly preferred.
Comprehensive technical knowledge of leather manufacturing processes and defect identification; familiarity with cutting layouts yield improvement and defect allocation is an advantage.

Exceptional communication abilities and strong interpersonal skills.
Skilled in handling conflict situations and addressing customer dissatisfaction with professionalism and tact.
Strong analytical capability and a proactive approach to problem-solving.
Highly detail-oriented with excellent documentation tracking and follow-up discipline.
Proficient in Microsoft Office applications.

Contact: Phuong Anh Nguyen

Due to the immense number of applications only shortlisted candidates will be contacted.

Required Skills:

Bachelors degree in Leather Technology Quality Management Business or a related discipline. At least seven years of experience in customer service quality assurance or technical support within the leather industry. Essential understanding of leather varieties defects grading systems and quality standards. Proven background in managing claims and providing after-sales support. Strong technical expertise in leather production including defect identification cutting layouts yield improvement and defect placement strategies. Excellent communication and interpersonal abilities. Skilled in conflict resolution and managing dissatisfied customers with diplomacy. Analytical thinker with strong problem-solving capabilities. Detail-focused with proficiency in documentation and follow-up processes. Competent in using MS Office applications. Contact: Phuong Anh Nguyen Due to the immense number of applicants only shortlisted candidates will be contacted

ACG3229JOBOur client is a manufacturing cooperation in Vietnam seeking experienced professionals to join their firm.Receive and document all customer concerns related to leather quality defects or delivery discrepancies.Assess the legitimacy of each claim by coordinating with relevant production and...