Supervisor, Customer Service, Master Data Address Book
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Second Shift (Afternoons)Environmental Conditions
OfficeJob Description
Job Description: Supervisor Customer Service Master Data / Address Book
Location: Manila Philippines
Reports to: Manager Customer Service
Group/Division: LSLPG
Career Band: 6
Number of Direct Reports: 14
Position Summary
Thermo Fisher Scientific is seeking a motivated and experienced Customer Service Supervisor to coordinate the Master Data / Address Book Team.. This role is crucial in maintaining data accuracy operational efficiency and smooth customer engagements by coordinating detailed and compliant data governance. The role also involves leading a team of 14 professionals driving operational excellence and supporting global business objectives that enhance customer satisfaction and loyalty.
Key Responsibilities
Lead and run the daily operations of the Master Data / Address Book Team ensuring efficiency accuracy and compliance with internal standards and controls.
Be responsible for the end-to-end master data lifecycle in ERP systems ensuring high-quality customer data creation maintenance and governance.
Communicate and collaborate cross-functionally with key partners including Customer Care Finance Logistics Technical Service Sales Regulatory Legal Marketing and Quality Systems.
Drive and supervise Key Performance Indicators to ensure targets for accuracy turnaround time and service quality are consistently achieved.
Champion process improvement initiatives aimed at reducing errors optimizing data flow and enhancing automation within ERP and related systems.
Partner with Customer Care and Sales teams to improve customer experiences through efficient and accurate data management.
Lead team development through effective coaching mentoring and performance management fostering a culture of accountability and continuous improvement.
Support strategic business projects and global initiatives related to data standardization and digital transformation.
Conduct regular one-on-one meetings and team sessions to align objectives supervise progress and maintain engagement.
Contribute to master data quality improvement projects including Address Book reduction and data governance initiatives.
Ensure business continuity by maintaining team stability and developing succession and retention strategies.
Skills and Competencies
Proven leadership experience managing and developing medium to large teams (14 direct reports).
Strong background in master data management or customer data maintenance within a shared services or customer care environment.
Excellent analytical organizational and decision-making skills with high attention to detail.
Proficiency in ERP systems such as Oracle or SAP and strong command of Excel Power BI Outlook and PowerPoint.
Exceptional communication and stakeholder management skills both written and verbal.
Strong collaboration and influencing skills across cross-functional and global teams.
Experience driving continuous improvement change management and operational excellence initiatives.
Ability to manage confidential information with integrity and professionalism.
Experience
Demonstrated experience in supervisory or team lead roles within a shared services master data or customer service environment.
Hands-on experience in managing address book or customer master data preferred.
Experience working in a multinational or matrix organization is an advantage.
Education
Bachelors degree in Business Administration Operations or a related field; equivalent professional experience will also be considered.
Working Conditions
Standard office environment with typical physical demands.
Occasional travel may be required.
Equal Opportunity Employer
Thermo Fisher Scientific is proud to be an Affirmative Action / Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
