Senior Key Account Manager, Injectable Aesthetics

Career Stream Tasks

Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
Implement and execute high-quality customer service and issue resolution in order to retain current clients
Implement and execute Client engagement activities including identifying client business requirements and preparing proposals and quotations
Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles

Differentiator

- Professional is a recognized master in professional discipline / multiple job areas within same discipline typically obtained through advanced education and work experience.
- Designing and Implementing products processes operational plans that have significant impact on achievement of Sub-functional / functional results
- May contribute to the development of functional strategy
- Managing large projects or processes with limited oversight from manager
- Solves problems that are often unique and complex
- Progression to this level is typically restricted on the basis of business requirements
- Typically Reports to M4/L1

Management Responsability

- Individual contributor accountable for an unique subject-matter area/discipline. May manages two or fewer employees or project based teams including outsourced / project-based contingent workforce (i.e. external consultants)
- Directs the work of junior professionals to manage or improve processes projects and programs
- Coach review and delegate work to junior professionals

Stakeholders

- May cooperate with and coordinate external service providers
- May represent Galderma as an externally-recognized expert in a certain area for the Industry
- Requires communication with leadership to provide guidance and information on topics which require deep expertise
- Build strong trusting cross-functional relationships with Galderma managers
- Understand customer and key stakeholders interests and concerns and advise direct reports customers and key stakeholders
- Provide technical guidance to line managers and employees

Experience Level

More than 12 years

Education Level

Masters degree / PhD in Specialist areas