AI Technical Strategist

Job summary:

The Customer Content Services (CCS) team is looking for an innovative AI experienced Strategist to define and drive the integration of Artificial Intelligence across the internal facets of our department. You will be responsible for translating the complex rapidly evolving AI landscape into a clear actionable strategy for our daily functions and content initiatives.

What you will do :

• Develop and Drive our AI First Strategy: Create multi-phased AI roadmaps that balance quick wins (proofs-of-concept) with foundational long-term investments.

• Assess Organizational Readiness: Conduct continuous audits of data quality existing technology infrastructure and team skills to ensure the organization has the necessary foundations (data platforms and talent) to successfully deploy and scale AI solutions.

• Stakeholder Management: Engage with and communicate complex AI concepts to various stakeholders including executives and technical teams ensuring alignment and buy-in.

• Lead Change Management and Adoption: Partner with department leaders to define new AI-powered workflows train employees and manage the organizational change required to integrate AI tools into daily functions ensuring high user adoption and benefit realization.

• Risk Management and Ethical AI Practices: Identify potential risks associated with Agentic AI deployment and develop mitigation strategies. Ensure AI solutions adhere to ethical guidelines and promote fairness transparency and accountability.

• Share Best Practices: Act as the Subject Matter Expert (SME) sharing use cases successes and lessons learned from the content departments AI implementations with other business units to accelerate enterprise-wide adoption.

What Were Looking For:

• 5 years of experience in program management business analysis content strategy or a similar strategic role within a technology company.

• Deep understanding of the technical communications field and the content creation lifecycle. You know what it takes to create great content help us transform those processes leveraging AI

• A passion for innovation and technology. Direct AI/ML engineering experience is preferred as well as a strong curiosity and understanding of how AI machine learning and NLP can be applied to content are essential.

• Exceptional communication and influencing skills. You can confidently articulate a vision and build consensus among stakeholders from the individual contributor to the executive level.

• Experience in change management and leading teams through technological and cultural transformations is highly desirable.

• Bachelors degree in Business Communications Computer Science or a related field. An MBA is a plus.

Why Join Us

Youll be joining a forward-thinking team at the very beginning of a transformative journey. This role offers a unique opportunity to shape the future of a critical business function make a measurable impact and become a leader in the emerging field of AI-powered communication. We foster a culture of innovation collaboration and continuous learning. If youre ready to build something new and define whats next this is the place for you.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!

Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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