Customer Supply Chain Analyst

Customer Supply Chain Analyst - Hybrid

Hybrid in Towson MD New Britain CT or Valley City OH

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 48000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

The Customer Supply Chain Analyst is an experienced supply chain professional that is responsible for managing outbound order fulfillment and driving improvements in operational and planning processes. This role is a key interface with channel sales supply/demand and distribution leveraging data driven analysis to drive continuous improvement in unit fill rate and on time delivery performance metrics. The Customer Supply Chain Analyst will foster strong professional relationships within the Commercial and Industrial Channel to quickly resolve customer issues by identifying root cause and offering solutions to operational challenges.

As a Customer Supply Chain Analyst youll be part of our Global Supply Chain team as a hybrid employee in Towson MD New Britain CT or Valley City OH. Youll get to:

• Manage the order life cycle from creation through delivery to ensure accurate pricing terms of sales lead-times special pack requirement and inventory availability.

• Work with the Customer Supply Chain Manager and Sales management to analyze evaluate and solve for opportunities to improve key service metrics such as Pricing Order fill On time delivery Invoice accuracy case fill etc.

• Communicate with customers by tracking orders and shipments trouble shooting and responding to all other questions inquires and complaints in a timely fashion. Meet and exceed service level expectations as defined by the customer and sales team.

• Maintain monthly supply chain scorecard to monitor service performance and Customer program compliance.

• Monitor weekly/monthly unit fill rate and on-time delivery performance. Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts.

• Identify cost savings opportunities around case pick full pallet ordering and internal network optimizations

• Pro-actively identifies areas of potential risk of non-compliance and works with Sales Channel and Supply Chain functions to minimize customer impacts.

• Reviewing and managing Consumption and Supply/Demand alignment

• Product Reservation / Allocation recommendations and management

• Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines

• BA/BS Degree in Supply Chain Management Business Management Operations Mgt or related preferred.

• 1-5 years of experience in areas such as Customer Operations forecasting inventory management or supply/operations planning.

• Solid computer proficiency (Microsoft Office SAP Excel Business Warehouse Power BI)

• Desire to be technical using analytical tools.

• Process Management/Improvement mindset required.

• Ability to lead coach and train peers

• Clear verbal and written communication to explain issues and propose solutions to customers sales teams or managers.

• Strong analytical abilities to identify opportunities for improvement and propose solutions.

• Project management skills to coordinate and manage cross-functional team members.

• Strong problem solving ability.

• Ability to work across organizational boundaries and levels.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.

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