Principal Product Owner

Were the worlds leading data insights and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business making sure we can always get better every day. Supporting the business with things like Marketing Human Resources Finance Legal and Technology our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

Principal Product Owner

Bangalore India

Kantar

About Us :-

Kantar is the worlds leading marketing data and analytics business and an indispensable brand partner to the worlds top companies including 96 of the worlds 100 biggest advertisers.

We have a complete unique and rounded understanding of people around the world: how they think feel and act globally and locally in over 90 markets.

About the job:-

As a Service Desk Product Manager youll lead the transformation of our IT support model into a modern AI-enhanced user-first experience. Working across internal teams and external partners youll shape a roadmap that prioritises intelligent automation self-service and proactive support. This role sits at the heart of Kantars technology transformation helping us deliver faster smarter support to our people and enabling better outcomes across the business.

Roles & responsibilities:-

• Define and deliver a product vision that simplifies and modernises the service desk experience
• Integrate AI and machine learning to enable predictive support and virtual agents
• Collaborate with external partners to redesign workflows and service levels
• Launch intuitive self-service tools that reduce ticket volumes and improve resolution speed
• Use behavioural and operational data to continuously improve support journeys
• Drive knowledge management practices that support smart search and ticket deflection
• Establish and track KPIs to demonstrate improvements in digital support experience

Ideal Skills & Capabilities

• Candidates with 8-10 years of Experience delivering digital support products with a focus on user experience
• Understanding of AI automation and machine learning in IT service environments
• Ability to co-create solutions with third-party vendors
• Skilled in using product roadmaps user insights and analytics to drive improvements
• Confident simplifying complex service journeys into intuitive digital experiences

Kantar is an equal opportunities provider

Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology we can really help brands discover some amazing insights.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

At Kantar the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore we welcome applications from all sections of society and do not discriminate based on age race religion gender pregnancy sexual orientation gender identity disability marital status or any other legally protected characteristics.

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Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.