Executive Director, CRM Product Operations & Portfolio Management

Job Description Summary

Job Description

Key Responsibilities:

• Lead CRM Product Operations: Shape and execute operational strategies to maximize efficiency scalability and impact of CRM product teams ensuring alignment with Novartis transformation vision and business objectives.

• Resource Allocation & Investment Oversight: Ensuring balanced investments between innovation transformation and business-as-usual initiatives. Maintaining visibility into portfolio health tradeoffs dependencies and risks.

• Build and lead a team of product operations and portfolio management professionals ensuring the right mix of skills and experience to deliver on strategic objectives.

• Long-Term Planning & Reporting: Partnering with product strategy on long-term planning providing portfolio-level reporting and supporting governance.

• Governance & Decision Rights: Establish and maintain governance structures clarify decision rights and manage escalation frameworks for risks and critical decisions impacting CRM programs.

• Performance & Risk Management: Develop and monitor key performance indicators risk management protocols and reporting systems to drive accountability and continuous improvement.

• Change Enablement & Adoption: Collaborate with change management and enablement teams to drive adoption of CRM solutions embed best practices and foster a culture of innovation and accountability.

• Communicate the status of CRM Product Operations and Portfolio Management initiatives both in written reports and verbal presentations to stakeholders at all levels of the organization ensuring timely transparent and effective updates that support decision-making alignment and accountability across the business.

• Cross-Functional Collaboration: Partner with product managers engineering design and customer-facing teams to streamline workflows facilitate communication and ensure delivery of core CRM capabilities.

• Data & Tools Management: Oversee the management of product data tools and infrastructure to support decision-making and operational efficiency.

Essential Requirements:

Education (minimum/desirable):

Bachelors degree in related field is required; Master of Science and/or MBA preferred

Experience:

Novartis seeks an accomplished product strategy leader with experience and demonstrated success transforming CRM within commercial operations. Strong management partnership and intellectual maturity are needed. A comprehensive understanding of best practices in CRM and AI applications for pharmaceutical sales and marketing and the dynamics of the global healthcare environment is crucial.

Additional qualifications are as follows:

• Minimum of 10 years of experience in product operations product management or related leadership roles preferably within the pharmaceutical healthcare or technology sectors

• Demonstrated success driving operational excellence process optimization and scalable product delivery across complex organizations

• Deep understanding of the product development lifecycle including launch planning release management and post-launch support

• Experience in portfolio management resource allocation and long-term planning within complex organizations preferably in pharmaceutical healthcare or technology sectors.

• Proven ability to lead cross-functional teams and collaborate with stakeholders in marketing engineering data science IT and procurement to deliver integrated solutions

• Demonstrated experience in building leading and developing teams in a complex matrixed organization. Proven ability to attract mentor and retain high-caliber talent across product operations and portfolio management.

• Experience implementing and managing operational tools dashboards and reporting systems to track product KPIs and drive data-informed decisions

• Strong background in change management including the rollout and adoption of new tools workflows or policies across diverse teams

The pay range for this position at commencement of employment is expected to be between: $214900.00 and $399100.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

Skills Desired