Assistant Director, University CRM
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Job Location:
Stillwater, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Campus
OSU-Stillwater
Contact Name & Email
David Mariott
Work Schedule
Monday through Friday 8:00am - 5:00pm with occasional evenings and weekends
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$65000 - $800000
Special Instructions to Applicants
For full consideration please include a resume cover letter and contact information for three professional references.
About this Position
The CRM Assistant Director will help lead Oklahoma State Universitys University CRM team to accomplish the retention and persistence goals of the institution. The University CRM team utilizes the Slate CRM as a unified platform to display and interact with record-level data (students faculty staff); develop and maintain user-centric and efficient processes with record-level data; and communicate to OSU students faculty staff and stakeholders via a centralized platform. The assistant director will utilize skills in project management in partnership with the Director for the overall implementation and administration of multiple instances of the Slate CRM for student faculty and staff success. The assistant director will provide day-to-day management for the Slate team and supervise 2 full-time CRM specialists and a full-time communication specialist. This individual will provide leadership within the University CRM team and manage various initiatives including developing a robust academic advising and academic alert system within Slate adopting Slate as a campus-wide engagement and communication platform across all OSU units and integrating with other campus systems and processes to provide a holistic view of current OSU students within Slate. This individual will partner with various offices on campus to develop and support administrative processes in Slate that improve the end-user experience through forms communications and workflows. This position will also work to initiate build and maintain relationships with campus stakeholders who will use the CRM and manage a rigorous training program for new and existing Slate users across the University. The individual should be highly organized and have the ability to manage multiple projects at the same time. Additionally this individual must be adept at working with individuals in various roles and leadership levels collecting feedback and improving communications based on information received. The individual must consistently display a high level of integrity courtesy teamwork and support to colleagues and community members. The individual should demonstrate self-direction creativity and strategic thinking in finding new opportunities to serve our students at Oklahoma State University.
Required Qualifications
- Masters Related field (degree must be conferred on or before agreed upon start date)
- Three years experience with data analysis database management software systems communication platforms project management and reports.
- Skills Proficiencies and/or Knowledge: Experience utilizing software applications to support the planning development and coordination of university efforts to support and retain students. Working knowledge of data management concepts including relational databases data security data governance and system maintenance. Project management experience required. Excellent communication skills and demonstrated ability to represent the office on data-driven issues with campus partners. Ability to manage multiple competing priorities at one time; assist with the planning installation and operation and effective utilization of all information systems related to data analysis and reporting. Demonstrated ability to work as a team member adaptable and proactive in problem identification and resolution critical thinking and acceptance of improved technology and data collection measurement and presentation in a fast-paced environment.
Preferred Qualifications
- Four years experience with data analysis database management software systems communication platforms project management and reports; Demonstrated experience supervising full-time staff in a dynamic environment.
- Skills Proficiencies and/or Knowledge: Demonstrated organizational skills creativity logic and strategic thinking in a dynamic environment. Demonstrated ability to develop and implement new technologies and/or services in a high-impact environment including robust training to end-users. Previous experience in higher education or a related field with organizational processes is preferred. Previous experience with project management systems and constituent relation management (CRM) systems and other university software including Technolutions Slate and Ellucian Banner. Demonstrated experience with programming languages such as HTML XML SQL VBA JavaScript etc. Experience with statistical software (R SAS Stata etc.) and/or data visualization software (Tableau SAS Viya etc.).
Required Experience:
Director
Key Skills
- Fiscal Management
- Organizational skills
- Fundraising
- Communication skills
- Management Experience
- Teaching
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Attention to detail
