Technical Specialist

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.

Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.

Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.

Job Summary:

In addition to providing technical guidance and mentoring with the assigned product group the Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction while promoting the use of CSA Group for new or expanded services. To ensure continued growth of new business for CSA Group services.

Principal Duties & Responsibilities

Provides technical direction and mentoring within assigned product group and staff
Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group
In collaboration with the New Account Managers contacts inactive and former CSA Group customers to attempt to regain work
Communicates with appropriate Operations staff as required during the sales process
Responds promptly to all technical sales inquiries and visits with clients as necessary
Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial team
In partnership with the New Account Managers establishes and maintains account relationships emphasizing the expanded use of CSA Group services
Prepares written pricing proposals for services for clients working with the Commercial team and as required with the technical operations staff
Participates in associations and outside organizations deemed appropriate by the Commercial Senior Manager
Manages the relationship with clients by determining client needs and expectations
Relates necessary information to operations to maintain customer satisfaction
Represents CSA Group at assigned trade shows exhibits conferences and client presentations
Identifies and communicates business opportunities and competitive trends
Executes defined market strategies and business initiatives as assigned
Provides periodic written reports on calls customer contact proposals quotes expenses travel and tradeshow activities as well as oral presentation as required
Evaluates industry reports territory databases external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager
Works cooperatively with others as the lead or the support person in calls trade shows and presentations
Maintains positive contacts within organization to exchange explain and interpret information or ideas and follow up on clients requests
Participates in CSA Group Technical Networks as required and may support international standards development
Explains the different product certification programs available to clients and the requirements for control of production
Is able to explain test rationale and outcomes to customers
Becomes fully knowledgeable in all national / international standards through research of standards documentation bulletins and technical articles and participates in Standards development work
Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events
Performs other duties as assigned by the Commercial Senior Manager

Preferred Education &Experience

Bachelors Degree in Engineering or equivalent experience with six or more years of experience in specific commercial units industry; or a three years College Diploma in a relevant technological discipline with 8-10 years of work experience in similar industry
Knowledge of CSA Group UL and IEC standards; variety of test procedures
Knowledge of CSA Group programs and services
Sales or Marketing experience preferred
Mentoring skills
Computer proficiency (word processing); keyboarding
Strong problem-solving ability; detail oriented
Ability to work independently
High level of communication skills (verbal and written)
Excellent listening and retention skills
High level of initiative to meet or exceed targeted goals with minimal supervision
Ability to cope with unpredictable schedule regular work interruptions multiple deadlines and targeted goals
Independent sales generation and/or customer account management (telemarketing marketing sales)
Public speaking - oral and written proposal and presentations
Initiate and ability to develop new customer contacts
Responsive and pleasant when dealing with external and internal customers peers and co-workers
Flexible in schedule and time management
Strong organization creativity and project management skills to plan for projects events and conferences
Problem resolution skills to deliver high quality and timely services

CSA Group is an Equal Opportunity Employer and is committed to diversity equity and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities and differences are respected and valued. Please contact us at if you require accommodation in the interview process.

Required Experience:

Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges dev...