Cell Center Representative

Rockville, MD - USA

Monthly Salary: $ 26 - 30

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role:

We are seeking a customer-focused Call Center Representative with experience in the banking credit union or healthcare industry. The ideal candidate is skilled in handling high-volume inbound and outbound calls resolving customer inquiries and delivering exceptional service while maintaining accuracy confidentiality and professionalism.

Hours: Monday-Friday 8am-5pm (hybrid flexibility available after 6 months)

Responsibilities:

Respond to inbound calls and make outbound follow-up calls to assist customers with account service or benefits-related inquiries.
Provide accurate information regarding products services policies billing claims transactions or account status.
Navigate multiple systems to research and resolve issues in real time.
Maintain a high level of confidentiality especially when handling financial or sensitive health-related information.
Document all customer interactions thoroughly and accurately in the CRM or related systems.
Escalate complex issues to supervisors or specialized departments as needed.
Meet or exceed call center performance metrics including call quality response time and customer satisfaction.
Adhere to compliance standards specific to the industry (e.g. HIPAA banking regulations).
Assist customers with troubleshooting online accounts portals or mobile applications.
Contribute to continuous improvement by identifying opportunities to enhance customer service processes.

$26 - $30 an hour

Required Experience:

Unclear Seniority

About the Role:We are seeking a customer-focused Call Center Representative with experience in the banking credit union or healthcare industry. The ideal candidate is skilled in handling high-volume inbound and outbound calls resolving customer inquiries and delivering exceptional service while main...