Job Description Summary

Job Description

Key responsibilities

Team Leadership

• Lead coach and develop a team of fleet admins (locally and remotely located) ensuring coverage across global geographies and adherence to defined SLAs and quality standards.
• Oversee case queues triage priorities manage escalations in partnership with Regional Fleet Leads and ensure timely courteous communication with internal customers in line with operational and strategic aims.
• Drive fleet expertise within the team through structured knowledge sharing training and standard work fostering a supportive high-performance team culture

Customer stakeholder and vendor management

• Build effective working relationships with internal stakeholders (HR Total Rewards Finance Legal/EHS) and fleet vendors ensuring early identification of requirements and proactive resolution of service issues
• Hold regular service level reviews with key internal customer stakeholders to advise on escalations in a professional and timely manner.

Vehicle lifecycle operations

• Oversee end-to-end order management for new lease vehicles: eligibility/approval specification ordering tracking order-to-delivery handover and onboarding into systems.
• Manage renewals and returns (de-fleet) to avoid service gaps and minimize cost exposure (e.g. off-lease timing damage mileage and turnaround).
• Ensure high-quality compliant administration of fleet processes and documentation across all lifecycle stages.

Data systems and reporting

• Maintain data accuracy and completeness in Workday and fleet inventory systems
• Maintain daily/weekly/monthly KPI dashboards and insights covering SLA attainment (response and resolution) case backlog/aging order cycle times on-time renewals/returns vehicle downtime vendor SLA performance customer satisfaction and data quality.
• Implement and maintain daily management and visual management rigour.

Continuous improvement and governance

• Seek customer feedback and use operational data to identify opportunities for process standardization simplification and efficiency gains.
• Champion GE Vernovas strategic fleet goals: driving safety improving quality reducing cost and reducing CO2 emissions.
• Ensure compliance with legal requirements and GE Vernova policies; maintain a strong controllership and confidentiality mindset.
• Using acquired experience supports the company with cost-saving recommendations and takes an active role in harmonizing improving and simplifying fleet operations processes.

Qualifications and experience

• Experience leading operational teams in a fast-paced customer-oriented environment; proven ability to manage distributed/remote teams and drive performance from third-party suppliers.
• Strong grounding in fleet operational processes and service desk/case management tools (ServiceCloud or similar).
• Able to prioritize multiple tasks and meet deadlines. Experience of working on multiple projects in parallel
• Experience improving processes in a matrix organization; confident working with a remote client base.
• Fluency in English with polite professional communication skills.
• Strong IT skills including Excel Word; experience with Workday and fleet inventory data preferred.
• Decisiveness self-motivation and the ability to work with minimal supervision; proactive problem-solving with the ability to anticipate and resolve challenges.
• Supportive enthusiastic team player who builds trust and drives engagement. Key performance indicators (examples)

Working model

• Global scope; flexibility to collaborate across time zones required
• Occasional travel for vendor reviews regional alignment and team engagement as needed.

Additional Information