Senior Associate Consultant EUC, Field Services Debrecen, Hungary

Budapest - Hungary

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Senior Associate Consultant
Technology EUC Field Services
Location Debrecen Hungary
Business Unit CIS
Compensation Competitive (including bonus)

Job Description

Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

This is a senior technical position within the Service Delivery IT Infrastructure Team with the following main responsibilities:

Business Relationship Partner: Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. Enabling business goals through the effective use of Information Technology capabilities and services;
Solution Provider/Broker: Support the Business in providing standardized IT and Telecommunication services and solutions aligned with Business requirements; Own all non-standard IT requests and ensure that they are routed and ownership transferred for optimum success
Infrastructure Leader: Act on behalf on the IT Service Delivery Manager and assist in leading the IT and Telecommunications infrastructure for the Area ensuring the standardization & security is in line with the Global IT strategy & policy;
Communicator: Be an ambassador for IT working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue

Planning & Administration

Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
Follow and enforce policies regarding IT management security standards and procedures
Assist the IT Service Delivery Manager with the Annual IT Budget preparation based on current expected and IT plans using standard processes as defined by Management
Own and coordinate IT Investment within the Site and the AR process
Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives
Assists users with business proposal generation regarding our standards and policies

IT Infrastructure & Support:

Ensure optimum support for end-users at all times within agreed service levels
Agree SLAs with the Business and the Central IT Infrastructure Organizations /Services and ensure level of service is achieved and reported on
Act as the Owner/Escalation point for issue resolution between the Business and the IT Community
Act as a coach and mentor for junior members in the team and deliver on the job training
Ensure that relevant IT documentation is maintained and up to date
Support and maintain the IT Infrastructure security standards to be compliant with the security policy
Support and maintain the IT Infrastructure systems and data access to be managed in collaboration with Service Desk
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
Support and maintain the IT Infrastructure asset management including Hardware lifecycle management and SW licensing
Support and maintain the IT Infrastructure audit compliance
Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server clients printers and other standardized peripherals data communication (LAN WAN WLAN VPN access and required components) voice communication (local and remote)
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure European Applications or Divisional Applications)
Uses the helpdesk as the central point for all IT issues and service requests
In collaboration with the Central Infrastructure Team develop coordinate/manage projects aimed at improving and/or reducing costs of the in-area IT environment

Communication:

Communicate IT strategy and plan to the users and managers and act as the bridge between users and IT Service Delivery Manager
Establish good working relationship with users and other sources of support and assistance
Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
Assist the Service Delivery Manager in attending local team meetings to understand their plans and issues and communicate them back to the IT Community

Skills:

Good understanding of the technologies:

Windows
Networking Concepts
CITRIX; MS Remote Access
Active Directory GPO & policy design and support
Security and Compliance Tools

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Required Experience:

Senior IC

Role Senior Associate Consultant Technology EUC Field ServicesLocation Debrecen HungaryBusiness Unit CISCompensation Competitive (including bonus)Job DescriptionToday the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys woul...

Business Relationship Partner: Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. Enabling business goals through the effective use of Information Technology capabilities and services;
Solution Provider/Broker: Support the Business in providing standardized IT and Telecommunication services and solutions aligned with Business requirements; Own all non-standard IT requests and ensure that they are routed and ownership transferred for optimum success
Infrastructure Leader: Act on behalf on the IT Service Delivery Manager and assist in leading the IT and Telecommunications infrastructure for the Area ensuring the standardization & security is in line with the Global IT strategy & policy;
Communicator: Be an ambassador for IT working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue

Planning & Administration

Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
Follow and enforce policies regarding IT management security standards and procedures
Assist the IT Service Delivery Manager with the Annual IT Budget preparation based on current expected and IT plans using standard processes as defined by Management
Own and coordinate IT Investment within the Site and the AR process
Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives
Assists users with business proposal generation regarding our standards and policies

IT Infrastructure & Support:

Ensure optimum support for end-users at all times within agreed service levels
Agree SLAs with the Business and the Central IT Infrastructure Organizations /Services and ensure level of service is achieved and reported on
Act as the Owner/Escalation point for issue resolution between the Business and the IT Community
Act as a coach and mentor for junior members in the team and deliver on the job training
Ensure that relevant IT documentation is maintained and up to date
Support and maintain the IT Infrastructure security standards to be compliant with the security policy
Support and maintain the IT Infrastructure systems and data access to be managed in collaboration with Service Desk
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
Support and maintain the IT Infrastructure asset management including Hardware lifecycle management and SW licensing
Support and maintain the IT Infrastructure audit compliance
Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server clients printers and other standardized peripherals data communication (LAN WAN WLAN VPN access and required components) voice communication (local and remote)
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure European Applications or Divisional Applications)
Uses the helpdesk as the central point for all IT issues and service requests
In collaboration with the Central Infrastructure Team develop coordinate/manage projects aimed at improving and/or reducing costs of the in-area IT environment

Communication:

Communicate IT strategy and plan to the users and managers and act as the bridge between users and IT Service Delivery Manager
Establish good working relationship with users and other sources of support and assistance
Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
Assist the Service Delivery Manager in attending local team meetings to understand their plans and issues and communicate them back to the IT Community

Skills:

Good understanding of the technologies:

Windows
Networking Concepts
CITRIX; MS Remote Access
Active Directory GPO & policy design and support
Security and Compliance Tools

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills

Required Experience:

Senior IC

Key Skills

Practice Management
Pegasystems
JSP
Spring
Struts
System Design
Data Collection
Requirements Gathering
Health Information Management
Internal Audits
Cerner
Word Processing

Apply Now

About Company

Infosys

Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more

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