Workplace Concierge Team Lead

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10000 professionals worldwide we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients businesses. Globally we manager over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia. For further information visit.

OUR CULTURE

At BGIS our culture is built on three foundational pillars:

1. Culture of Care: We deeply care for each other our clients partners and the communities we serve.
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY OWNERSHIP RESPONSIVENESS INITIATION VISIBILITY DRIVE and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

SUMMARY

The Workplace Concierge Team Lead oversees a team of (Workplace Concierge) and is a key coordination point that champions the program ensuring consistent program delivery across multiple floors and buildings. TheWorkplace Concierge Team Leadis responsible for transitioning new hires into the program and coordinating back-up support during vacations and other absences.

KEY DUTIES & RESPONSIBILITIES

Daily Activities

• For day-to-day work activities takes direction from the Director Workplace Solutions
• Meets regularly with Director to ensure alignment and understanding of account deliverables.
• Maintains full understanding and knowledge of the Concierge Services program deliverables.

Team Member Support

• Maintains a spreadsheet that tracks BGIS team member absences vacation illness floater flex days.
• Understands HR policies and how to apply them as they relate to vacation floater flex days in or to provide guidance to the team.
• Reviews timesheets to ensure they are accurate and submitted in a timely manner with all appropriate documentation attached.
• When requested prepares reports spreadsheets meeting minutes as required. These include but are not limited toTeam Absence Tracking Spreadsheet Team Meeting(s) Minutes and Team Performance/Feedback.
• Provides feedback to BGIS Director regarding team members performance as required for annual performance reviews.
• Individual will support team members as required as well as cover vacation and sick days.

KNOWLEDGE & SKILLS

• College diploma or equivalent with 1 to 3 years demonstrated experience.
• Superior customer service skills.
• Strong diplomacy skills.
• Clear and effective communication skills.
• Ability to multi-task and work well under pressure while maintaining a high level of accuracy.
• Manage deadlines effectively in a professional manner.
• Good team leadership skills with ability to exercise sound judgment and provide direction to BGIS team members.
• Portrays a positive can do attitude with a sense of urgency and prompt response.
• Pro-active approachable and solution - focused.
• Travel to London Oshawa Hamilton and Toronto to provide on-site support.

Licenses and/or Professional Accreditation

• Must possess a valid drivers license and clean abstract

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process please contact us at askHR. Upon request for accommodation we will consult with the applicant in question and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.

BGIS est un employeur qui respecte légalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin dun accommodement pendant le processus de recrutement veuillez nous contacter à askHR. En cas de demande daccommodement nous discuterons avec le candidat en question et fournirons ou ferons en sorte de fournir un accommodement approprié dune manière qui tiendra compte des besoins daccessibilité du candidat en fonction de son handicap.