Healthy Texas Women's Patient Navigator

If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:

The Healthy Texas Womens (HTW) Patient Navigator is a front-line public health worker who is a trusted member of and has an unusually close understanding of the communities served by Harris County Public Health. Under the direction of the Clinical Health Services Program Manager the HTW Patient Navigator is responsible for screening and assisting women who qualify with submitting an application for The Healthy Texas Women Program (HTW). Healthy Texas Women programs offers free womens health and family planning services to eligible low income women. Upon submitting applications the Patient Navigator will support the patient with scheduling their first wellness appointment at one of the Clinical Health & Wellness Clinics. This position will support reporting out comes to the State of Texas & Coordinating care needs with the Clinical Health & Wellness team.

Duties & Responsibilities:

• Responsible for a variety of outreach education and community coordination activities including canvasing apartment complexes community events and business outreach.
• Responsible for eligibility screening and supporting applications for The Healthy Texas Womens program.
• Collecting all needed documentation from patients and uploading them within a timely manner.
• Scheduling patients first wellness exam in the Electronic Medical Records system.
• Call and coordinate in person eligibility visits to complete applications which can include home visits.
• Maintains a calendar of appointments and outreach activities for reporting purposes.
• Working closely with the Clinical Health Services team on grant reporting grant metrics and follow up of applicants and ensuring positive outcomes.
• Other duties as assigned including special tasks involved in responding to an emergency event.

Education:

Experience:

• At least two (2) years of experience performing clerical office duties in a health care setting (hospital physician or dental office).
  
  

• Proficient in MS Office Suite (Word Excel PowerPoint Outlook).
• Strong understanding of cultural competency.
• Understands ethics and public good; is concerned with public trust.
• Demonstrates respect for the opinions and beliefs of others.
• Excellent communication skills (verbal & written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to maintain confidentiality when dealing with sensitive information.
• Ability to work well with public and staff members.
  
  

Core Competencies:

Organizational Leadership

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

Innovation

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy sensitivity and respect
• Behaves in an honest fair and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity

Communication

Languages:

• Bilingual (English/Spanish).
  

Position Type and Typical Hours of Work

• Full-Time Grant-funded
• Monday Friday 8 am 5 pm with an occasional Saturday.
• Other days and hours as necessary to meet the needs of team.

Work Environment

• This job operates in both a community setting and clinical office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines..

Physical Demands

Work Location: