Client Strategy Director
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB PURPOSE
The Client Strategy Director is responsible for overseeing multiple Pods within the Retention Marketing team ensuring seamless client service team performance and financial health.
This role plays a pivotal part in maintaining high service standards acting as an escalation point driving profitability gross profit (GP) and capacity management and fostering client advocacy to strengthen long-term client relationships.
PS : Candidates from any SEA country are encouraged to apply as long as you meet the role requirements.
KEY RESPONSIBILITIES
Client Success Advocacy & Service Delivery
- Oversee multiple Pods and act as the final escalation point for client issues.
- Improve client satisfaction retention NPS and drive advocacy through referrals and case studies.
Performance & Operational Management
- Set and track KPIs across Pods while ensuring smooth collaboration between Strategists and Activation Specialists.
- Analyze performance and lead process improvements to boost efficiency and results.
Financial & Capacity Management
- Manage team capacity workload balance and ensure profitability targets (GP) are met.
- Optimize Pod structure and uncover revenue growth opportunities within existing accounts.
Leadership & Team Development
- Lead mentor and upskill Retention Marketing Managers and teams.
- Build a collaborative innovative and accountable culture aligned with company goals.
KPIs
- Client Satisfaction: NPS and retention rates.
- Client Advocacy: Number of referrals testimonials and case studies generated.
- Operational Efficiency: Workflow optimization within Pods and SLA adherence.
- Financial Performance: Gross profit (GP) and overall profitability of teams.
- Escalation Management: Resolution time and impact on client retention.
- Performance Management: Employee Retention Development and Satisfaction.
COMPETENCIES / QUALIFICATIONS
- Proven track record of mentoring and developing high-performing teams with strong retention and growth.
- Demonstrated ability to foster a collaborative accountable and high-performance culture.
- Strong capability in identifying challenges and designing scalable results-driven solutions.
- Experience improving client outcomes through data-backed strategic initiatives.
- Skilled in building trusted long-term client relationships that drive advocacy and retention.
- Proven ability to translate insights into clear recommendations for clients at all levels.
- Experience managing profitability GP margins and resource allocation across teams.
- Ability to balance team capacity while maintaining efficiency and delivery quality.
- Track record of improving processes to enhance execution quality and reduce errors.
- Strong understanding of workflow systems SOPs and cross-team coordination.
ENJOY THESE BENEFITS
- Full-time Remote Work Setting
- Paid Time Off (30 days annually)
- Observance of Public Holidays
- Internet Allowance
- Health and Wellness Allowance
- Maternity and Paternity Benefit
- Loyalty Rewards
- Performance-based Incentives and Bonuses
- Outcome-focused Environment
WHY JOIN US
- Highly Rated Workplace We have a4.4/5 Glassdoor rating with93% of employees recommending us!
- Career Growth Rated4.2/5for career opportunities we provide strong professional development
- Work-Life Balance With a4.5/5 rating we support flexible balanced work environments
- Industry Leader AKlaviyo Master Elite Partner helping brands generate$329Min revenue
- Global Impact Work with adiverse team of 80 experts serving 500 clients worldwide
GET IN TOUCH
We encourage you to stay connected with us and follow our social media pages for the latest updates and future job opportunities at Chronos Agency :
BEWARE OF RECRUITMENT SCAMS!
We have been made aware of scammers impersonating Chronos Agency recruiters promising jobs in exchange for money. Please note that Chronos Agency never asks for payment at any stage of the hiring process.Official communication is only done via our verified job platforms.
If you receive any suspicious messages do not engage and report them immediately. Stay vigilant and apply only through our official channels!
Required Experience:
Director
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
About Company
If you’ve spent any time looking around at email marketing services, you know that many email marketing teams make the same promises. Chronos Agency is different. We take an outside-in approach. From the beginning, our team of dedicated email marketing professionals will take the time ... View more
