Assistant Vice President Supply Chain Management (Retail SME – BPS & Technology)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
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Inviting applications for the role of Assistant Vice President Supply Chain Management (Retail SME BPS & Technology)
We are seeking a senior Supply Chain Subject Matter Expert (SME) with proven experience in retail supply chain operations and digital transformation. This leader will guide global retail clients on supply chain strategy operating model redesign network optimization technology enablement and BPS delivery models.
This role requires deep functional expertise across end-to-end retail supply chain forecasting replenishment inventory planning warehousing logistics store operations integration combined with product analytics and process excellence capabilities.
You will partner with product technology engineering and delivery teams to design scalable digital solutions and managed services for global retailers.
Responsibilities
Domain Expertise & Advisory
Act as the senior authority on retail supply chain operations and technology
Provide strategic guidance across:
oDemand forecasting & replenishment
oInventory planning & accuracy
oDC / warehouse operations & automation
oTransport & logistics optimization
oStore replenishment & back-of-house ops
oVendor collaboration ASN and inbound flow
oReverse logistics waste & shrink control
Conduct maturity assessments supply chain diagnostics and opportunity mapping.
Digital & Product Enablement
Translate retail supply chain requirements into digital product capabilities:
oERP / OMS / WMS / TMS integration
oPlanning & forecasting systems
oStore inventory & execution apps
oLast mile & returns platforms
Validate feature designs business rules workflows and user stories.
Support UAT cycles and solution accelerators development.
Drive adoption of analytics automation and AI/ML scenarios:
oPredictive demand
oSafety stock optimization
oException-based inventory management
oTransport cost simulation
oNetwork digital twin use cases
BPS Service Design & Delivery Excellence
Define BPS delivery models for retail supply chain functions:
oReplenishment desks
oDemand/inventory planning hubs
oLogistics control tower
oSupplier collaboration desks
oStore operations support
oReturns and refund governance
Build SOPs delivery playbooks SLAs governance quality frameworks.
Performance Management & Analytics
Build KPI and scorecard frameworks:
oOTIF / Fill Rate / Service Level
oInventory Turns & Accuracy
oSupply Chain Cost / Cost-to-Serve
oForecast Accuracy / Bias
oLead time & cycle time
oShrink returns & waste rates
Partner with analytics to enable dashboards scorecards & predictive models.
Stakeholder & Leadership Influence
Work with CXOs/VPs across retail supply chain technology finance product and store ops.
Support pursuits RFP responses and client presentations.
Represent company in industry events thought leadership forums.
Capability Development
Train delivery teams and product managers on retail supply chain concepts.
Build reusable templates thought-leadership content and best-practice frameworks.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in supply chain Engineering Business or related field
MBA/masters preferred
Preferred Qualifications
Experience
Relevant/Significant years in retail supply chain (supermarket omni-channel department store or specialty retail).
Leadership experience in:
oSupply chain operations or transformation roles
oForecasting replenishment inventory & distribution
Consulting BPS shared services or tech-enabled supply chain exposure preferred.
Technical & Functional Knowledge
Hands-on understanding of:
oERP/Merch systems
oDemand planning & replenishment tools
oWMS/TMS/OMS systems
oRFID automation robotics IoT in supply chain
Strong analytics forecasting and network design fluency.

Behavioral Competencies
Executive communication & business storytelling
Strategic thinking with ability to operationalize roadmaps
Strong stakeholder influence & consulting presence
Ability to thrive in a global matrix & high-growth environment

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.