Business Manager

Volkswagen Newcastle Silverlink

Salary: 35kpa Basic Plus OTE

Hours: Monday to Friday 08:30 - 18:00 with 1 day off during the week Every Saturday working 09:00 - 17:00 Sunday on a rota basis working from 10:30 - 16:00

At Volkswagen Newcastle our Business Managers are the driving force behind the success of our sales team.

Our Business Managers play an essential role within the dealership from coaching and development through to assisting management in planning and forecasting trends. You will also act as a role model for customer service excellence for the team always leading by example. You will develop long-lasting meaningful relationships with our customers and coach and motivate the team to do so too.

• Identifying based on requirement and individual suitability appropriate funding and insurance options for customers whilst maintaining excellent levels of compliance and commitment to treating customers fairly.
• Understand all aspects of financial and insurance product regulations to ensure accurate information is given when negotiating a vehicle sale
• You will also monitor finance and insurance performance against expectation whilst maintaining a compliant sales process
• As You will work with management to coach and develop the skills of the team to achieve business objectives.
• Assisting management in planning forecasting trends and revising plans for the dealership on an ongoing basis
• Acquire a high level of product knowledge to competently answer all customer queries and logging all activity to monitor and measure outcomes and provide regular feedback to the Management teams

To succeed within this role you will have previous management experience within the automotive experience as well as a proven track record of coaching and developing Sales Teams. You will also be passionate about providing first class customer care and engagement.

You have experience monitoring financial performance against budget as well as the ability to identify and address shortfalls. It is important that you have a sound understanding of financial and insurance product regulations. You can demonstrate a solid understanding of regulatory requirements and compliance regarding the sale of finance and insurance products. You will also be a well-organised individual who is process orientated whilst also taking a hands-on approach.

You will require a full UK driving licence for this position.

If your skills and experience match what we are looking for please apply today and one of the Talent Acquisition Team will be in touch. Or if you require further information about this vacancy please email

About us: We are one of the top three automotive retailers in the UK proudly representing 32 manufacturer brands selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset and were committed to recognising the valuable contribution each person makes. Thats why we continue to invest in a leading rewards and benefits package designed to support your career wellbeing and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave including 6 months full pay for maternity and adoption leave and 2 weeks full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during lifes most challenging moments

Financial Wellbeing:

• MyView PayNow access a portion of your pay as you earn with features to stream save and track your money through a user-friendly app
• Free Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination is inclusive and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessfulwe will conduct relevant employment checks prior to you commencing employment with includeverifying your recent employment address credit historyandastandardcriminal recordcheck. For roles that require you to drive adriving licence checkwill also be carried note all offers of employment are made subject to a 6 month probation period commencing from your start date.