Access Officer (Intake Clinician)

Alfred Health

Alfred Health is a leader in health care delivery improvement research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne from ambulatory to inpatient and home and community-based services. On 1 January 2026 Alfred Health will come together with Kooweerup Regional Health Service Peninsula Health Bass Coast Health and Gippsland Southern Health Service to create Bayside Health a newly merged health service with more than 22000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce providing new training education and career opportunities. Subject to final approval on 1 January 2026 all employees from the five health services will transfer to Bayside Health.

• Permanent position
• Part time (48 hours per fortnight)
• Allied Health Grade 2 or Nurse Grade 3B
• Based onsite at Caulfield Hospital only 15 mins south-east of the city
• Great staff benefits!

The Department

Caulfield Community Health Service

Caulfield Community Health Service is an integrated community health service of Alfred Health. We deliver Commonwealth Home Support Program (CHSP) and Community Health-funded Adult; Child Youth and Family; Case Management and Health Promotion services to clients in the local government areas.

The Department

Caulfield Access is a centralised Intake service where referrals are triaged and processed for the 25 community based services (both community health and HIP services) located at Caulfield Hospital. Our team is currently made up of allied health clinicians of various clinical backgrounds (including physiotherapy nursing speech pathology and occupational therapy) and adminstrative staff. We are part of the dynamic and dedicated Caulfield Community Health Service team and provide an important role in facilitating timely access to our community and ambulatory services as well as educating clients service providers and referrers about these services. This role is essentially telephone based with opportunities to work closely with community service providers.

The Role

• You will be an Allied Health Clinician or Nurse Grade 3B who will:
• Screen referrals perform an initial assessment over the phone and provide information to clients clinicians & service providers
• Determine eligibility/urgency for the appropriate community and ambulatory services
• Promote a responsive consumer focus ensuring a sound knowledge and understanding of relevant services disciplines and service criteria to strengthen the capacity of individuals families carers and communities
• Work in collaborative relationships with staff across Caulfield Hospital and Alfred Health and support the team leader in effective day to day functioning of the service.
• Meet reporting and legislative requirements and facilitate accurate use of forms and documentation to enable high-quality service provision

Qualifications and Experience Required

Essential

• Appropriate tertiary qualifications in allied health or nursing
• Registration (if applicable)
• Demonstrated computer literacy and skills at a level sufficient to undertake the requirements of the position
• Understanding of alignment with and role modelling of Alfred Health capabilities
• Ability to work under limited supervision cope with pressure and highly demanding workloads
• Demonstrated commitment to continuing professional development
• Capacity to understand and adhere to organisational policies guidelines and work instructions
• Excellent communication skills (verbal and written) collaboration and problem-solving skills
• Demonstrated commitment to teamwork with an ability to work autonomously
• Knowledge of current privacy and confidentiality legislation

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSporthealth and fitness
• Childcare services at The Alfred managed by KU Childrens Services

If applicable please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position please contact Haria Lambrou Caulfield Access Team Leader on.

Applications close 11pm AEDT Friday 5th December 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people people with disability and people of all genders sexualities and cultural backgrounds.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application materials please dont hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020 health care workers in Category A or B roles (as determined by the departments risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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