Administrative Support Scheduler Client Engagement

$1000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical developmental intellectual mental health challenges those who have suffered a trauma and those at risk to enjoy lives of dignity and purpose. We are looking for an Administrative Support Scheduler Client Engagement whoexemplifies that mission and wants to work for an organization that makes a difference.

What will you be doing

Responsibilities include assessing the health needs of clients planning for the provision of needed health services implementing a plan of care and evaluating outcomes and ongoing health needs in collaboration with the client and other members of the health care team as psychiatry appointments and communicates with patients and guests including greeting them upon arrival confirming identity and providing necessary information related to their and updates patient identification and demographic/insurance patient registration as patient consents/ co-payments past due balances and point of service payments. Posts payments process billing information and perform end of day cash drawer for coordinating the provision of integrated healthcare to all clients at AID; providing education and resources on various health disparities and disease prevention related services available in the Referral form for psychiatry -trained to manage the front office clinic tasks. (vitals assessments)

Essential Job Responsibilities

• Assist with and assess the health needs of clients planning for the provision of needed health psychiatry services implementing a plan of care evaluating outcomes and printing summary clinic visits in collaboration with the client and other members of the health care team as needed.
• Completes New employee medication training.
• Completes program compliance with Rule 132 (Medication Regulations).
• Completes timely assessment(s) of clients health using various screening tools. (i.e. Informed Medication Consent other assessments as directed by RN or prescriber) according to program requirements.
• Schedules and communicates with patients and guests via phone and follows up with clients as directed by the psychiatry department.
• Promote client wellness through gathering information and referral services to clients facing various health challenges as needed.
• Communicate with service delivery partners which may include Physicians Nurse Practitioners Counselors Pharmacists Employers Community Supports and other Health Professionals as needed to facilitate the achievement of the clients wellness objectives.
• Work scheduled hours and be flexible to meet client and program needs including cross-training and coverage in other programs as assigned by supervisor.
• Complete clinical assessments that meet the requirements of program funders and applicable administrative rules.
• Direct callers to appropriate staff take messages and ensure delivery promptly.
• Greet visitors have them sign in issue appropriate visitor tags and direct them to the appropriate staff.
• Distribute incoming mail as needed
• Office administrative copy assignments and send/distribute FAX and email boxes for psychiatry.
• Scan documents and accurately label them in Cx360.
• Maintain office security and safety practices
• Maintain office supplies and forms and re-order per agency procedure.
• Maintains responsibility for setting up rides to and from appointments for psychiatry.
• Complete daily reminder calls/texts to clients in BH psychiatry services as needed.
• Back office duties MA/CNA will take clients vitals report abnormal values immediately to provider or nurse.
• Maintain the billing log and submit within 24-48 hours after clinic.
• Upload all forms for provider to sign in cx360.
• Assure compliance with all agency state and federal regulations while providing services and completing assignments. Review and follow updated policies and procedures.
• Complete and sign all MRO Documentation within 48 hours using Cx360.

What will we provide Full Time employees.

• $1000 sign on bonus for full-time
• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical Dental Vision Life STD LTD Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.

What will you bring to the table

Education: High School Diploma or associate degree in a human services field required

License/certifications: Certified Nursing Assistant or Medical Assistant.

Experience: 1 years of experience in psychology and medical practice to interpret English to Spanish

Physical: Requires sitting walking stooping carrying

Equipment:Computer with working knowledge of Microsoft Windows and software programsTelephone with voice mail system

Additional Requirements:

• Flexibility to work evening hours
• Personal automobile
• Maintain automobile liability insurance as defined by AIDspersonnel policies
• Use of employee personal automobile to program site. Drives self for agency business.
• Must be organized and have pleasant telephone manners.
• Must be able to handle multiple demands
• Attend in-service training as required
• Valid Illinois Drivers license
• Use of employee personal automobile
• Minimum amount of automobile liability insurance as defined by AIDs personnel policies

If we seem like a good fit consider joining our growing team of compassionate hardworking and caring individuals and start your path toward a fulfilling career that you can be proud to work.