Customer Engagement Client Lead

dunnhumby is the global leader in Customer Data Science empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the worlds most competitive markets with a deluge of multi-dimensional data dunnhumby today enables businesses all over the world across industries to be Customer First.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Meijer Procter & Gamble and Metro.

dunnhumby Canada recherche un Gestionnaire de Campagnes (contrat à durée déterminée) bilingue français/anglais à Montréal pour piloter lexécution de toutes les campagnes et communications personnalisées de son client et ainsi contribuer à la création de valeur de sa stratégique dEngagement Client. Le pilier dEngagement Client chez dunnhumby couvre un large éventail de services liés à lexpérience client incluant la gestion des campagnes personnalisées les communications multicanales la stratégie digitale et le développement de programme de loyauté.

Responsabilités:

• Coordonner toutes les étapes des campagnes personnalisées en passant de lanalyse à la production pour en assurer une exécution fluide qui respecte les délais énoncés.
• Réaliser les phases de QA des campagnes afin de garantir la bonne application des besoins et des lignes directrices exprimés; sassurer que tous les éléments de la campagne sont présents et exacts.
• Créer les briefs et les documents dexécution qui vont servir à la mise en place de la campagne.
• Contribuer à lamélioration continue des processus de travail en étant force de proposition et source dinnovation.
• Agir comme un fervent défenseur de la personnalisation des campagnes et des communications au sein de lorganisation en amenant toujours la vision Customer First de dunnhumby.
• Être reconnu comme lexpert de la Gestion de Campagne Personnalisée et un fort lien avec léquipe Customer Engagement de dunnhumby.

Exigences pour ce rôle :

• Baccalauréat dans un domaine pertinent (gestion marketing communication etc.)
• Expérience en Gestion de Campagnes Communication CRM Media planning etc.
• Bilingue Français et Anglais
• Gestion de Projet : niveau avancé
• Création de brief : niveau intermédiaire
• Qualité danalyse and Résolution de problème
• Capacité de faire parler les données et les tourner en recommandations business
• Démontrer les valeurs dunnhumby au quotidien

dunnhumby is looking for atalented bilingual Campaign Manager in Montréal (fixed-term contract)to contribute to the Customer Engagement strategic direction and drive the execution of all targeted one-to-one personalised communication vehicles to grow measurable value for our clients.The Customer Engagement capability covers a broad range of services including designing and delivering the end to end customer experience multi-channel communications digital media strategy and loyalty proposition development.

Responsibilities:

• Manages and coordinates all areas of one-to-one campaigns while working effectively on analysis and production to ensure the on-time and flawless execution of events during the entire campaign cycle.
• Performs pre and post-production QA to ensure compliance with campaign guidelines; reviews all assets related to campaigns to ensure they are complete and accurate.
• Create campaign briefs and execution documents from which a campaign can be executed and measured against.
• Contributes to improving ways of working by researching leading and developing process efficiencies and innovation.
• Act as an advocate for personalized campaigns across the business consistently bringing the dunnhumby Customer First strategy to life.
• Act as the dunnhumby expert in Campaign Management and overall Customer Engagement for the assigned client.

Requirements:

• Bachelors degree or equivalent in any relevant subject
• Fluent in French and English
• Experience in Campaign Management Direct Communication CRM Retail Media Media planning etc.
• Project Management skills: Advanced
• Project Brief writing: Intermediate
• Analytical skills data and insight understanding
• Problem-solving skills
• Ability to communicate recommendations effectively to both internal and external clients
• Demonstrates dunnhumby values

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)