Quality Control Specialist

We are seeking Remote Quality Control (QC) Specialists to support FEMAs Hermits Peak/Calf Canyon (HPCC) Claims Office. These specialists perform quality evaluations of Proofs of Loss (POLs) verify compliance with the Act regulations and policy ensure accuracy of documentation and calculations and support the production of determination and appeals materials.

These roles are part of a large high-tempo operation delivering claimant-centric accurate and timely claims processing. Candidates should expect fast-paced work structured workflows and high attention to detail.

We are hiring across a range of experience levelsfrom mid-level Program Analysts to senior General Planners and Project Managersto support the volume and complexity of claims reviews.

Responsibilities:

Quality Control Specialists will:

• Conduct quality reviews of Proofs of Loss (POLs) to verify eligibility documentation completeness valuation accuracy and duplication of benefits.

• Ensure claims are processed in alignment with 44 CFR Part 296 FEMA policies and the Hermits Peak/Calf Canyon Fire Assistance Act.

• Validate supporting documentation including SME reports site inspection findings financial statements and claimant-submitted materials.

• Provide clear written feedback identifying errors inconsistencies missing documentation or areas requiring rework.

• Track QC approvals and returns; identify trends; provide coaching guidance to reviewers through team leads.

• Ensure all work is entered into FEMAs System of Record (SOR) with accuracy and completeness.

• Respond to real-time questions on workflow policy interpretation and documentation requirements.

• Maintain strict production timelines and meet FEMAs performance standards (e.g. 3-day QC turnaround).

• Support data integrity audit readiness and overall quality assurance for the Claims Office.

Qualifications :

Required Qualifications:

• 1-10 years of experience in claims/case processing records review documentation validation customer service or analytical program support.
• High School Diploma or Bachelors Degree required
• Ability to review documentation identify gaps and ensure valuation accuracy.
• Strong attention to detail and ability to manage high caseloads.
• U.S. Citizenship (required for FEMA Public Trust).

Preferred Qualifications:

• Prior FEMA or disaster recovery experience.

• Experience with Proof of Loss development insurance claims appeals review or QC.

• Experience in high-volume federal claims environments (e.g. SBA HUD OGC NFIP wildfire recovery).

• Familiarity with Xactimate GIS data financial documentation or valuation methodologies.

Additional Information :

This position is contingent upon contract award.

BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage company-paid life & disability insurance policies 401(k) plan with company match and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time