Call Center Representative (Banking, Healthcare or Credit Union Experience)

Rockville, MD - USA

Monthly Salary: $ 22 - 28

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary:

We are seeking a friendly customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively resolve customer issues and maintain a positive customer experience in a fast-paced environment.

#LAT

Responsibilities:

Answer incoming customer calls and respond to inquiries regarding products services or billing.
Make outbound calls to follow up on customer inquiries conduct surveys or support sales initiatives.
Resolve customer concerns efficiently and accurately escalating complex issues to the appropriate department when necessary.
Maintain up-to-date knowledge of products services policies and procedures.
Document all interactions accurately in the CRM or call center software.
Meet or exceed individual and team performance metrics (e.g. call handling time customer satisfaction).
Adhere to call scripts quality standards and company policies.
Collaborate with team members and other departments to ensure a seamless customer experience.

$22 - $28 an hour

Required Experience:

Unclear Seniority

Position Summary:We are seeking a friendly customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively resolve customer issues and maintain a positive customer experience...